Kellen Ecker Email & Phone Number

United States

United States

United States

Manage and support projects and initiatives for Veterans Benefits Administration’s (VBA)s Office of Business and Process Integration (OBPI) initiating, planning, executing, monitoring, and closing projects.• Create and maintain project artifacts; charters, developing scope, schedules, standard operating procedures (SOP), workflows, and calendars to support mission requirements and determine the impact on resources.• Manage multiple projects varying in size establishing project teams… Show more Manage and support projects and initiatives for Veterans Benefits Administration’s (VBA)s Office of Business and Process Integration (OBPI) initiating, planning, executing, monitoring, and closing projects.• Create and maintain project artifacts; charters, developing scope, schedules, standard operating procedures (SOP), workflows, and calendars to support mission requirements and determine the impact on resources.• Manage multiple projects varying in size establishing project teams, allocating resources, documenting requirements, estimating timelines, and controlling overall quality and change management of project needs.• Supported business stakeholders in documenting business requirements and developing acquisitions strategies for enhancing efficiencies for VBA systems and services to Veterans.• Engage and manage stakeholders across multiple business lines and IT sources for clear communication and tracking of project milestones, risks, dependencies, and tasks Show less

United States

Support and provide project management guidance to the Planning section of the Office of Business and Process Integration (OBPI) for Veterans Benefits Administration (VBA) assisting in stakeholder management, reporting, and communications.• Assist in the development of stakeholder projects for enhancing VBA processes to provide more efficient services for Veteran’s and their families.• Create and maintain artifacts; charters, standard operating procedures (SOP), workflows, capability… Show more Support and provide project management guidance to the Planning section of the Office of Business and Process Integration (OBPI) for Veterans Benefits Administration (VBA) assisting in stakeholder management, reporting, and communications.• Assist in the development of stakeholder projects for enhancing VBA processes to provide more efficient services for Veteran’s and their families.• Create and maintain artifacts; charters, standard operating procedures (SOP), workflows, capability roadmaps, calendars, for government client in support of their stakeholders.• Develop team building schedule, activities, and artifacts to improve team dynamics. Show less

United States

Managed and coordinated the daily production for manufacturing and the implementation of new products and operations. • Responsible for over 300 employees, evaluating quantitative and qualitative metrics, analyzing individual’s output efficiencies, and tracking goals for increased production.• Developed and maintained quality assurance standards in the factory as well as implementing change control procedures to increase the effectiveness of production and decrease the overall cost of… Show more Managed and coordinated the daily production for manufacturing and the implementation of new products and operations. • Responsible for over 300 employees, evaluating quantitative and qualitative metrics, analyzing individual’s output efficiencies, and tracking goals for increased production.• Developed and maintained quality assurance standards in the factory as well as implementing change control procedures to increase the effectiveness of production and decrease the overall cost of the manufacturing products.• Researched and developed SOPs for manufacturing operations to ensure consistent factory operational performance.• Maintained and updated the factory’s inventory for production and raw materials while integrating existing materials and processes in the development of new products.• Coordinated meetings and produced reports between departments to develop schedules, check statuses, and evaluate existing and future projects for the manufacturing process.• Supervised training for new employees to learn manufacturing operations and factory technology. Show less

United States

Inspected the quality of the company call center and customer service.• Evaluated and provided constructive guidance to enhance employees work quality.

United States

Communicated and assisted customers through the process of acquiring pump therapy.• Developed efficient processes for providing the best benefits on behalf of the customer through their health insurance company.• Communicated and built relationships with physician offices to acquire proper documentation for the customer to receive the highest benefits.