Kellen Richter Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Promoted to Senior and transitioned to supporting the Enterprise customers at Outreach. This promotion also included increased responsibilities in mentoring and training of new team members• Consulted with hundreds of Revenue Operations and Enablement Teams on Sales and Go-To-Market best practices around content, technical set up, CRM configuration and email deliverability• Subject matter expert on Salesforce and Outreach integration. 50% of customer calls included assistance in Salesforce related solutions• Worked closely with Product and Engineering Teams to convey collective feedback on Enterprise customers’ needs from the software• Partnered with Customer Success Manager Team on all proactive and strategic technical discussions with Enterprise customers

Founding member of the Customer Success Engineering Team, created to support customers need for more proactive and strategic technical conversations. • Built technical audit process and documentation that resulted in the top used process for the team and strongly increased customer renewal rates• Partnered with Customer Success Manager Team on all proactive and strategic technical discussions with all Commercial customers• Subject Matter Expert on email deliverability – built customer facing business review to discuss technical concepts in a consumable fashion• Trained three new team members to become Outreach SMEs, and technical call best practices

Greater Seattle Area

• Managed a book of 10 customers totaling in $2.3M in annual revenue• Within first 6 months of role, conducted quarterly business reviews for 7 of 10 customers• Ramped immediately, and received a full book of business within my first week at Outreach• Exceeded retention goal of 85% in first full quarter (Q2 FY2021), with a retention of 90%• Created and executed an account save plan for at risk customer, and renewed them at 100% • Participated in team committees to influence team workflow including Steering Committee and Outreach-on-Outreach CSM Use Case Committee• Acted as mentor to new team members, spending up to 2 hours per week providing assistance on product knowledge and best practices• Delivered on several projects in improve team workflow/customer experience including: CSM/AE Partnership process, Deliverability Review revamp, Unmanaged Package reporting documentation, Trigger Workaround documentation, Outreach CSM use case documentation, Strategy spotlight article

Greater Seattle Area

• Conducted quarterly business reviews with customers onsite • Analyzed customer data from Domo and turned it into consumable information for customers to act on based on my findings• Worked with Executives at Outreach to resolve complex business problems for Commercial customers• Consultant customers on integrations with Salesforce, Salesforce best practices, and using Salesforce reporting effectively with the Outreach Platform• Provided sales and customer success best practices presentations to customers based on current industry trends• Used Salesforce internally to log feature requests, customer escalations, meeting notes, EBR data, and customer health scores

Bellevue, Wa

As an Account Manager, I am responsible for maintaining existing relationships and creating new relationships with a large telecom company in the Seattle area. Along with these responsibilities, I had several recruiters reporting to me and drive delivery on a daily basis with them. • Create and execute strategies to gain account intelligence and develop business with new and existing clients• Provide customer service and relevant industry knowledge to current consultants and clients• Generate sales leads, cold-call prospective clients and set client meetings with a variety of customers in the Seattle area• Understand client business and IT initiatives, as well as their specific technical and cultural environments to provide proactive workforce planning• Prepare customer proposals of TEKsystems service offerings based on customer needs and pain points • Partnered with Services Team to create, write, and respond to several large RFP’s for enterprise clients • Managed Technical Recruiters as direct reports through weekly meetings, setting personal and professional goals, training, and preparation for promotion to sales positions• Responsible for driving company initiatives internally to direct reports and other Technical Recruiters• Ran weekly communication with TEKsystems Services leadership to communicate the Seattle office’s goals, weekly revenue targets, and current business• Worked side-by-side with TEKsystems Services Team to deliver enhanced service for large telecom company• Utilize salesforce to prospect, track meeting information, and set sale strategy

Bellevue, Wa

TEKsystems is one of the largest IT staffing and services companies in the industry. As a Technical Recruiter, I was responsible for creating relationships with IT Professionals in the greater Seattle area.• Develop recruiting strategies to identify qualified candidates by using various networking tools including LinkedIn, internal database, and career websites • Partner with TEKsystems sales support to identify top accounts and target skill sets• Maintain relationships with business contacts to gain industry knowledge and obtain referrals• Evaluate the strengths and weaknesses of candidates through our screening process to match them with customer needs• Negotiate wages, benefits and other terms and conditions of employment with candidates• Prospect and network with prospective consultants regarding employment opportunities in each local market• Consistently exceeded Expected Business Results (EBRs) in order to maximize the number of hired professional for our clients• Exceeded my growth line for weekly revenue throughout my entire tenure as a Technical Recruiter• Hit yearly revenue contest in first full year with the company and brought in $800,000+ in revenue that year• Awarded “New Recruiter of the Year” by peers and management in 2014