Kellen Teles Email & Phone Number

County Mayo, Ireland

Condado De Mayo, Irlanda

• Performing administrative duties and providing customer service.

Blumenau, Santa Catarina, Brasil

• Implementation of internal audits and creation of inspection flow for receiving imported products, development of a checklist with the necessary actions to be analyzed for each type of product, reduction of defective.
• Creation of a new inspection procedure for finished goods;
• Document creation and management in accordance with the QMS;
• Effective participation in the implementation of the new quality software to upload quality documents, including inspections performed as well as historical analysis and the creation of internal indicators, thereby.

Blumenau, Santa Catarina, Brasil

• Responsible for conducting audits, analyzing results, and calculating quality metrics;
• Training of the operational team to conduct inspections, where measurements were constantly audited to ensure quality assurance procedures;
• Responsible for the customer service department, managing customer complaints flawlessly, resolving them in record time, and reducing the number of complaints per week from 50 to 3, drastically enhancing the customer's.
• Creating a dashboard with the causes of customer complaints and developing, disseminating, and executing an assertive action plan to resolve the issue at its source;
• Conducting customer visits to enhance internal processes and increase customer satisfaction with products;
• Assisting the Foreign Trade and Outbound Logistics sector with shipments;

Blumenau, Santa Catarina, Brasil

• Responsible for validating process nonconformities in accordance with the company's quality standards and the application of technical quality procedures;
• Preparation of analysis reports on nonconformities and action plan reporting;
• Implementation of quality management procedures in a methodical and controlled manner by means of indicators and constant inspections;
• Report creation from data collection to the incorporation of dashboards to facilitate managerial decision-making;
• Organization of documents, carrying out the necessary translations and application within the procedures;
• Execution of product label analysis, measurements, and colors using a photometer and recording of all control measurements;

Blumenau, Santa Catarina, Brasil

• Responsible for quality inspections following completion of production and inspection of materials received from suppliers to determine if they meet the company's quality standards.

Blumenau, Santa Catarina, Brasil

• Conducting and executing quality inspections during all phases of service execution, including safeguarding completed services, reporting and recording progress, occurrences, and actions taken for noncompliance;
• Prior analysis for the release of printing machines utilizing all expertise and common sense, balancing the needs of manufacturing with those of the business;
• New employee training in the areas of quality and production.