Shore Excursions Staff
Current
Mar 2024 - Present
AeroLeads people directory · profile
Kellen Pereira Email & Phone Number
Shore Excursions Staff│Customer Experience│Hospitality
at
Azamara Cruises
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Shore Excursions Staff│Customer Experience│Hospitality
Location
Curitiba, Paraná, Brazil
Who is Kellen Pereira? Overview
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Quick answer
Kellen Pereira is listed as Shore Excursions Staff│Customer Experience│Hospitality at Azamara Cruises, based in Curitiba, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Kellen Pereira.
Kellen Pereira previously worked as Shore Excursions Staff at Azamara Cruises and Guest Relations Officer at Azamara. Kellen Pereira holds Dubbing Translator, Dubbing from Sbd Brazilian Dubbing Company.
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Email format at Azamara Cruises
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Azamara Cruises
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Profile bio
About Kellen Pereira
I have worked for over 12 years in frontline customer service and hospitality on board vessels for global corporations in the cruise liner industry, managing problems and collaborating on customer satisfaction. With such an experience, I was able to work in multiple countries and live in a multicultural atmosphere with colleagues from over 45 different nationalities.Skills such as communication, empathy, and quick decision-making are principles I have been using alongside a great team to anticipate the customer's needs and expectations.I appreciate making an excellent impact on customers' lives by providing a memorable experience that emphasizes humanized service. I am a proactive professional used to working in a dynamic and ever-changing environment.I enjoy connecting with people, traveling, and learning about various cultures.✉️ kellencp@gmail.com
Current workplace
Kellen Pereira's current company
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6 roles
Kellen Pereira work experience
A career timeline built from the work history available for this profile.
Guest Relations Officer
Current* Resolve problems and disagreements while maintaining relationships with customers.* Prepare safe passenger disembarkation protocols for all boarding ports worldwide.* Manage the night shift by preparing reports and inventories.* Facilitate reservations, sales, and tour cancellations.* Provide customer support and guidance to members of the loyalty club.*.
Oct 2022 - Present
International Guest Services Associate
* Assist international guests with translations and the resolution of complaints and issues.* Increase revenue growth by promoting special services.* Perform administrative duties and internal records.* Execute cash transactions, credit card authorization, and onboard account closure.
Apr 2022 - Jun 2022
Business Analyst
* Handle business-to-business (B2B) customer service.* Execution of orders for educational materials.* Preparing the process for receiving payments from sponsors in cash.* Resolution of outstanding debts, issuance of checks, and financial statements.
Apr 2021 - Sep 2021
Guest Relations Officer
* Guest complaint management and follow-up.* Handle invoices, currency conversions, and cash advances for guests.* Prepare and examine the paperwork needed for vessel clearance.* Execution of immigration regulations and management of passports and visas.
Jan 2014 - Feb 2020
Guest Service Agent
* Manage the check-in/check-out process to help every guest.* Control and recovery of misplaced luggage.* Conduct a ship tour for VIP visitors.* Assist in the dispatch of excursions.
Nov 2008 - Jan 2012
2 education records
Kellen Pereira education
Dubbing Translator, Dubbing
Sbd Brazilian Dubbing Company
Bachelor, Tourism And Travel Services Management
FAQ
Frequently asked questions about Kellen Pereira
Quick answers generated from the profile data available on this page.
What company does Kellen Pereira work for?
Kellen Pereira works for Azamara Cruises.
What is Kellen Pereira's role at Azamara Cruises?
Kellen Pereira is listed as Shore Excursions Staff│Customer Experience│Hospitality at Azamara Cruises.
Where is Kellen Pereira based?
Kellen Pereira is based in Curitiba, Paraná, Brazil while working with Azamara Cruises.
What companies has Kellen Pereira worked for?
Kellen Pereira has worked for Azamara Cruises, Azamara, Holland America Line, Positivo Soluções Didáticas, and Grupo Pullmantur.
How can I contact Kellen Pereira?
You can use AeroLeads to view verified contact signals for Kellen Pereira at Azamara Cruises, including work email, phone, and LinkedIn data when available.
What schools did Kellen Pereira attend?
Kellen Pereira holds Dubbing Translator, Dubbing from Sbd Brazilian Dubbing Company.
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