-Expertise in designing, facilitating and managing training solutions for the private/public sectors.-Create and deliver digital and physical learning experiences in various formats. -Adept at communicating and teaching complex technical information in an easy-to-understand way to audiences of all types, sizes and aptitude. Consistently receive accolades and positive feedback. -Skilled in analyzing and selecting the most appropriate strategies, methodologies, activities, and technologies to maximize the learning experience and knowledge transfer.-Change champion with success in generating and sustaining enthusiasm for training, ongoing learning and org transformation. Super passionate about the learner and customer journey (LX/CX).-Natural ability to drive engagement/adoption and strengthen communication/collaboration at all levels.Disciplines:- Instructional Design and Delivery-Training Facilitation- ILT/VILT/eLearning-OD/KM/OCM-BPI and Digital Transformation-Software Development Lifecycle (SDLC)-Agile/Scrum/SAFe-Technical Writing Industries: IT/Telco, Cable/MSO (top 3), Technical Consulting Services, Government.Technical Skills: Salesforce, Appian, Pega, Captivate, Jira, TestRail, ServiceNow, Service Desk Manager, MS 365 (including Publisher and Visio).Training Design/Delivery Experience: Technical - hardware/software, voice/video/data, wireless, RFID, broadband/cable, SaaS, cloud, data warehouse, geospatial analytics.Software - Salesforce, Appian, Pega, labor and workforce mgmt., help desk/TTS, ATS, and dozens of proprietary enterprise, CRM, LMS and IT systems.Professional/Personal Skills - leadership, coaching, sales/marketing, operations, customer experience, behavioral analysis (MBTI, DISC, LSI, etc.), diversity, equity, inclusion (DEI).Vendors/Platforms: Salesforce, Appian, Pega, Cisco, Juniper, Nortel, Motorola, Citrix, VMware, Red Hat, Microsoft, Atlassian (Jira/TestRail).
Listed skills include Training, Organizational Development, Leadership Development, Recruiting, and 12 others.