Kelley Macrae Email & Phone Number

Oxnard, Ca

Responsible for the coordination, direction, implementation, control, completion and execution of Consumer Technology projects consistent with company strategy, goals and commitments.• Manage project development and execution from inception to closure.• Communicate directly with domestic and international contract manufacturers.• Work with Product Manager, Sales and Marketing team to outline project goals, budget, timing, deliverables, project scope, and required… Show more Responsible for the coordination, direction, implementation, control, completion and execution of Consumer Technology projects consistent with company strategy, goals and commitments.• Manage project development and execution from inception to closure.• Communicate directly with domestic and international contract manufacturers.• Work with Product Manager, Sales and Marketing team to outline project goals, budget, timing, deliverables, project scope, and required resources.• Prepare and provide a project schedule.• Communicate project health and status with team members.• Analyze and resolve issues throughout the project cycle.• Track and report project milestones and provide status reports to team.• Evaluate product samples for cosmetic and feature consistency.• Determine the test results of project and complete post-project evaluations to determine the expected results.• Develop tools and apply best practices for the execution and project management.• Ensure success archive of project documents after the project completion. Show less

Oxnard, Ca

Westlake Village, Ca

Managed multiple vehicle evaluations for automotive clients in U.S., China, Korea and Europe. Worked with manufacturers to improve quality, appeal and customer satisfaction. Oversaw all aspects of automotive consulting projects including resource planning, budgeting, budget management, managing client expectations, project outputs and the creation and presentation of final deliverables. Managed project financials and invoicing.•Built and maintained client relationships, participated in… Show more Managed multiple vehicle evaluations for automotive clients in U.S., China, Korea and Europe. Worked with manufacturers to improve quality, appeal and customer satisfaction. Oversaw all aspects of automotive consulting projects including resource planning, budgeting, budget management, managing client expectations, project outputs and the creation and presentation of final deliverables. Managed project financials and invoicing.•Built and maintained client relationships, participated in business development / sales efforts, and developed client proposals, reaching and ultimately exceeding revenue targets.•Created and managed MS Access database used to track all global issues as primary source for client to develop new global best practices, improving time management and information accessibility.•Introduced new production drive evaluations (Powertrain Evaluation) that were added to client engagement list in 2019.•Successfully launched new product line (Customer Requirements Target Setting), strengthening involvement with early product development vehicles. •Evaluated automotive products and provided solutions based on extensive market and syndicated data analysis, resulting in manufacturer improvement of overall timing, cost and quality.•Conducted customer driving clinics (including development of interview guides, scheduling and overall event planning), providing higher level of income and client engagement.•Streamlined report production process, enabling better alignment with customer needs and maximizing profitability.•Improved approaches to data analysis and report displays, increasing product value and leading to follow-on projects.•Oversaw vendor and contractor implementation and procure-to-pay, including contract administration, allowing full execution of various profit-generating projects. Show less

Santa Barbara, California Area

Coordinated all client launches including creation of product collateral and websites. Provided client and employee training. Created member’s personal websites, client’s online processes, product collateral and training modules. Oversaw office management to include contract administration, customer service, shipping, product inventory and executive administration.• Provided client and customer support for various telecommunication products such as Personal Web Pages, Voice Over the… Show more Coordinated all client launches including creation of product collateral and websites. Provided client and employee training. Created member’s personal websites, client’s online processes, product collateral and training modules. Oversaw office management to include contract administration, customer service, shipping, product inventory and executive administration.• Provided client and customer support for various telecommunication products such as Personal Web Pages, Voice Over the Internet and Internet Service, resulting in customer and client satisfaction vital to company success.• Collaborated with Marketing, creating and launching new products and promotions to client base.• Educated clients and employees on company back office system, products and procedures, generating additional sales and client satisfaction.• Trained and supervised Tech Support and Customer Service departments with focus on improved communication to reduce call times, ultimately increasing customer satisfaction.• Created, implemented and administered company’s quarterly vendor report card, maintaining vendor credibility and overall accuracy.• Produced and managed company’s standard operating procedures, ensuring current and future employees are correctly educated on product offerings.• Performed telecommunication product / program research, due diligence and implementation, focusing on cost savings for company and clients, as well as a seamless launch.• Established company’s Communications Taskforce and administered employee of the month award, continuing employee knowledge and increasing moral.• Attended client conventions, promoting telecommunication products. Show less

Santa Barbara, California Area

• AP/AR, invoice management and collections• Client database management• Product distribution and placement

Palo Alto, Ca

• Managed editorial calendars• Presented clients to media publications for insertion• Online client research• Coordinated and administered mass mailings• Created and distributed press kits • Updated client databases

San Jose, Ca

• Accounts payable• Documentation management• Department research • Copying and filing