Senior Cs Team Lead
Current
Sep 2023 - Present
Who is Kelley Powers? Overview
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Quick answer
Kelley Powers is listed as Senior CS Lead Lead at Mood at Mood, based in Charlotte, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Kelley Powers.
Kelley Powers previously worked as Senior CS Team Lead at Mood and Level 2 Customer Service at Warby Parker. Kelley Powers holds Associate'S Degree, Early Childhood Education And Teaching from North Central Michigan College.
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Email format at Mood
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Mood
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Profile bio
About Kelley Powers
Experienced Customer Service leadership with over 10 plus years in Customer Service and with a core focus on management and training. Utilizing effective leadership skills to motivate and coach team members, providing strategic vision, making tough decisions and the ability to motivate staff to reach their full potential and meet their goals.
Current workplace
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5 roles
Kelley Powers work experience
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Level 2 Customer Service
● Assisting insurance Operations team with prioritization of tasks and provide coverage as needed forinsurance experts, including verification, benefits explanation, processing insurance claims, processingrefund requests and insurance reinstatements.● Explaining insurance policies to customers to analyze coverage and suggest additions or changes toutilize customer’s financial resources. ● Worked with Billing team on Fraud cases to determine fraudulent orders.● Provid excellent analytical, technical support, for customers that need help navigating online orderplacement.
Nov 2020 - Oct 2023
Parent Liaison
● Collaborated with school administrators, other parents, and teachers in designing and implementingindividualized education plans for students.● Served as a contact person for parents to call with questions about the school services or specificactivities and events.● Facilitated between insurance providers and school administration to implement a new communicationdevice (PODD) across special needs programs.
Nov 2014 - Nov 2020
Assistant Team Manager
● Built sales forecasts and schedules to reflect desired productivity targets.● Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicingand shipping problems.● Was responsible for leading and holding the team accountable for core values and company vision.
Nov 2007 - Dec 2010
Training Specialist
● Developed digital and print training materials for telecommunication and device troubleshooting. ● Conducted role playing activities and identified team skill gaps ●Responsibility for new hire orientation and call center procedures
Mar 2005 - Oct 2007
1 education record
Kelley Powers education
FAQ
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What company does Kelley Powers work for?
Kelley Powers works for Mood.
What is Kelley Powers's role at Mood?
Kelley Powers is listed as Senior CS Lead Lead at Mood at Mood.
Where is Kelley Powers based?
Kelley Powers is based in Charlotte, Tennessee, United States while working with Mood.
What companies has Kelley Powers worked for?
Kelley Powers has worked for Mood, Warby Parker, Self Employed, Payless, and Convergys Call Centre.
How can I contact Kelley Powers?
You can use AeroLeads to view verified contact signals for Kelley Powers at Mood, including work email, phone, and LinkedIn data when available.
What schools did Kelley Powers attend?
Kelley Powers holds Associate'S Degree, Early Childhood Education And Teaching from North Central Michigan College.
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