Kelley Patton Email & Phone Number

Hilliard, Oh

*Managed the strategic and operational activities for consumer base segment related to reducing churn, driving growth and growing revenue opportunities. *Created Direct Mail, Email, Text, Bill Message and Outbound Calling campaigns to drive device upgrades, increase customer base and reduce subscriber churn. *Partnered with various national and regional cross functional teams to ensure successful implementation of all consumer base marketing initiatives. *Built, maintained and… Show more *Managed the strategic and operational activities for consumer base segment related to reducing churn, driving growth and growing revenue opportunities. *Created Direct Mail, Email, Text, Bill Message and Outbound Calling campaigns to drive device upgrades, increase customer base and reduce subscriber churn. *Partnered with various national and regional cross functional teams to ensure successful implementation of all consumer base marketing initiatives. *Built, maintained and troubleshooted equipment, accessory and service discounts in 4 different POS systems for 15 states. Show less

Hilliard, Oh

*Managed the creation, maintenance, distribution and support for a 40M+ piece collateral/POP library of 350+ items. *Supervised communications process for new materials to ensure field compliance and quality standards. *Created marketing materials to support Sales and Product management groups. *Managed and maintained collateral/POP storage and fulfillment process with outside vendors. *Provided program updates for company Internet and Intranet sites.

Hilliard, Oh

*Developed sales program methods and procedures and reference materials for multiple sales channels. Identified, researched and resolved technical and procedural problems. *Managed the design and production of various business forms, including sales agreements. *Worked with Legal, Sales, Operations and Marketing Communications to ensure accuracy and visual appeal of materials.

Cleveland, Oh

*Worked to meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. *Performed rate package evaluations and proposed solutions that best benefit the customer. *Contacted existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. *Negotiated positive outcomes to resolve disputed situations; helped to reduce customer churn. *Contributed to setting the 1996 inside sales… Show more *Worked to meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. *Performed rate package evaluations and proposed solutions that best benefit the customer. *Contacted existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. *Negotiated positive outcomes to resolve disputed situations; helped to reduce customer churn. *Contributed to setting the 1996 inside sales record for the retail location. Show less

Columbus, Ohio Area