Kelley S. Email & Phone Number

Hampshire, Il, Us

• Understands the general service offerings, technology stacks and AGS strategies for all global AGS Programs, including the Global Delivery Centers, using QuantumWork.• Responsible for driving agreed upon deliverables that sit with QuantumWork.• Partners and collaborates often with stakeholders across AGS (through defined working groups) to understand business problems and strategic objectives in order to help drive solutions.• Consults with AGS Programs and clients (if necessary) at a strategic level.• Prepare for and advise on escalation items for QuantumWork Steering committee.• Leads change management activities and drives adoption in AGS with QuantumWork usage to ensure success.• Establishes open communication and trust with the people and teams being interacted with.• Helps in gathering and documenting new enhancement requirements and specifications for QuantumWork features and integrations.• Helps in documenting Trackers, JIRA tickets, and AGS360 tickets for QuantumWork activities.• Helps in creating PowerPoint presentation material (as necessary) for identified meetings.• Various data gathering exercises as necessary to help in QuantumWork decision making.• Helps in the vetting and testing of QuantumWork features being released.• Helps with the vetting of Release Notes and ensures the appropriate communication activities occur for QuantumWork technology releases.• Facilitates and/or participates in demo requests that involve QuantumWork.• Facilitates and/or participates in update meetings, including QBRs, where QuantumWork actions and updates are being discussed with various AGS groups in various regions.• Actively participates in projects that require support.• Responsible for conducting QuantumWork ‘Lunch and Learns’ (as necessary).• Monitors QuantumWork usage reports and general reports to determine negative trends that require remedy.

Understands the business operations, goals and strategies of all POs for their assigned technology and contribute to their success.Works closely with Technology Partners to align and lead them toward AGS objectives, account goals and priorities.Acts as the escalation point for Technology Associates, PO Leadership and the Client on all technology and support issues.Collaborates with other Professional Services team resources to better serve our Program Offices and Clients.Establishes open communications with Technology Partners and PO Leadership teams.Provides leadership for all technology support processes, incidents and service requests.Responsible for the Technology Operations work stream for new program implementations, technology implementations and program expansions.Lead the planning, facilitation and communication activities for significant technology releases for assigned accounts to ensure quality.Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.Facilitates and/or participates in Client meetings around technology issues, demos, or future service requests as required by the PO.Conducts Operational Assessments with the Technology Partner and PO on identified Client accounts.Responsible for driving agreed upon deliverables.Analyzes overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified.

Owned the development and maintenance of project plans for multiple implementations.Implemented SwoopTalent’s data automation platform for HR and recruiting integrations and automation use cases, ensuring reliable deployments of software and happy, impressed clients.Collaborated with customers to achieve technical milestones, pilot success, and production launchesInterpreted product feedback in collaboration with our marketing and engineering teams.Served as a contact for systems configurations, enhancements, upgrades, implementation, interfaces and production.Partnered with Engineering and Customer Support to solve client requests during implementation and on an ongoing basis; gathered data, analyzing, interpreting and recommended go forward plansCollaborated with customers and the team to suggest ideas and use cases to customers.Drove customer satisfaction through training, best practices, and rollout support.Developed partners, resellers, and integrators for joint implementation work.Other tasks as deemed necessary to support Customer Success, Sales, Engineering.

Greater Chicago Area

Project Planning:Manage complex projects, develop & maintain project plans and act as a point of contact to clients.Coordinate w/internal & external vendors/resources.Monitor the time spent on a project relative to the resource plan.Analyze project costs relative to the contract.Client Management:Serve as an advocate for the client, ensuring that their needs are well understood by the core project team and support staff & that high impact solutions are created in line with these needs.Advise client on best practice with regard to survey design & planning & identify opportunities to extend services.Maintain ongoing communication with clients to keep them informed of project status.Assist in the development of proposals & price quotes when required.Perform demos for prospects/clients, & serve as a subject matter expert.Survey Preparation & Administration:Collect/manage/analyze data with important relevance for senior managers.Collaborate with the Core IT over specifications & project deliverables.Utilize proprietary technology effectively & execute any key survey process as needed to fulfill project requirements.Quality Control:Ensure the integrity of deliverables through the design of appropriate quality control plans.Document the process steps, project specifications & quality control procedures specific to the project.Coordinate survey & report fulfillment.Team Support:Mentor junior staff members. & provide on-the-job training to new & current employees.Contribute to best practice sharing as well as identification, creation & documentation of new/refined processes, tools, or templates.

Greater Chicago Area

-Manage multiple corporate social media channels including Facebook, Twitter, Instagram and Pinterest-Strategize and implement social media plan to increase engagement and followers.-Create original content that aligns with the company's mission and is diverse and inclusive in an effort to produce engagement and interaction on social media.-Plan and manage company's online blog including creating topics, managing editorial calendar and sharing on social media outlets. -Create and personally write organic blog posts on topics related to the company's mission.-Manage company newsletters, including creating themes by month, seasonal editions and holiday guides. -Organize collaboration of Facebook live videos with brands and manage the process of marketing them pre- and post- video release. -Create custom text memes for Instagram channel.-Manage and track social media analytics using various free or low-cost online tools.

Project Planning:Manage complex projects, develop & maintain project plans and act as a point of contact to clients.Coordinate w/internal & external vendors/resources.Monitor the time spent on a project relative to the resource plan.Analyze project costs relative to the contract.Client Management:Serve as an advocate for the client, ensuring that their needs are well understood by the core project team and support staff & that high impact solutions are created in line with these needs.Advise client on best practice with regard to survey design & planning & identify opportunities to extend services.Maintain ongoing communication with clients to keep them informed of project status.Assist in the development of proposals & price quotes when required.Perform demos for prospects/clients, & serve as a subject matter expert.Survey Preparation & Administration:Collect/manage/analyze data with important relevance for senior managers.Collaborate with the Core IT over specifications & project deliverables.Utilize proprietary technology effectively & execute any key survey process as needed to fulfill project requirements.Quality Control:Ensure the integrity of deliverables through the design of appropriate quality control plans.Document the process steps, project specifications & quality control procedures specific to the project.Coordinate survey & report fulfillment.Team Support:Mentor junior staff members. & provide on-the-job training to new & current employees.Contribute to best practice sharing as well as identification, creation & documentation of new/refined processes, tools, or templates.

•Project Planning -Lead the development and management of project plan from beginning to end and monitor project schedule from corporate location and home office. Plan includes day-to-day efforts of team on all aspects of project delivery. -Collaborate with the client and technology department over specifications for multiple stages of the project (i.e. admin website, reporting, etc.)•Client Management-Collaborate with client via meetings and e-mail/phone to manage project timelines and deliverables. -Maintain ongoing communication with clients to keep them informed of engagement status, answer questions, and guide project execution.•Survey Preparation and Administration -Execute survey design, translations coordination, programming, printing, and administration. -Interpret project specifications and manage process/procedures for the set-up and administration of interactive web and paper based questionnaire documents. -Coordinate with internal and external vendors/resources as necessary. -Work with clients, vendors, and engagement teams to fulfill project delivery expectations. •Data Management -Process and manage employee data files received from clients for survey administration and reporting. -Process large volumes of data in SPSS, Excel, Access, and proprietary tools. -Work with CEB Valtera proprietary technologies to prepare organizational hierarchies. -Work with CEB research datasets to identify appropriate comparisons and trends and prepare results data files for further analysis.•Reporting-Collaborate with client and internal team members on client reporting through CEB Valtera reporting tools. -Configure and customize CEB Valtera online reporting tool to format and generate client reports. •Quality Control -Throughout all project phases, perform quality assurance testing to ensure quality deliverables from survey through reporting.•Teamwork-Support a cohesive and cooperative work environment.

• Manage and maintain entire client portfolio (Fortune 500) using multiple communication modules.• Support sales staff in daily quoting, pricing, order processing/tracking, follow-up. Create and edit custom sales and marketing presentations. • Competitive market research analysis.• Process orders of entire product line and act as liaison between manufacturers, sales staff, and customers.• Manage several sales lead generation projects for vertical markets.• Develop content, update, and maintain corporate website.• Work alongside Director of Marketing to coordinate marketing campaigns for online, interactive media and print publications.• Confer with creative team on brand imaging, product line development and go-to-market plans.• Identify target markets, research competition and managed product launches.• Develop content for direct mail, telesales, field sales, media advertising, and tradeshows. • Cost-effectively create, proof, and edit electronic and written sales and marketing materials, including technical data sheets and product guides.• Develop efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.• Work with vendors to create and maintain custom inventory databases for internal records and customer needs.

Manage staff travel and client event logistics.Assist staff OD consultants with the production of materials for TRG’s global projects.

Master Of Science (M.S.), Elementary Education And Teaching

Bachelor Of Science (B.S.), Sports Business Management

Bachelor Of Science (B.S.), Athletic Coaching Education