Kelley Sharp Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Remote

Portland, Oregon

Develop online Help, and create, update, and maintain end user documentation.Conduct website and application analysis and submit recommendations for improvements to the senior leadership team.

Portland, Oregon, United States

Portland, Oregon Area

Project Lead for User Experience team. Perform gap analysis, define project requirements, and scope. Develop and write single-source topic-based end user documentation and online help.

Portland, Or

Define and develop documentation deliverables to meet project requirements. Complete gap analysis of documents to identify improvements to the overall quality, completeness, accessibility, and accuracy of information. Create and implement Integra's Internal Documentation Style Guide and document templates.

Short-term contract to create documentation plan and templates used to develop ISO 9001 compliant standard operating procedures. Developed quick start guides, standard operating procedures, and policy documentation supporting produce industry product traceability software applications and hardware operations.

Collaborated with founder and CTO to research, develop, and write a three million dollar grant application for broadband Internet services to rural, un-served premises in Clark County, WA.

Managed technical writing staff, mentored junior writers, set department MBO-based goals and objectives. Wrote new documentation to support new software features and concepts.

Managed large documentation projects, interfaced with all stakeholders to define project scope, defined project development timelines and milestones, and ran all project meetings.

Short-term contract functioning as a one-person technical publications department managing all customer-facing publications, deliverables, and implementation strategies.

Created online help systems for various software design modules and Web-based applications.

Documented Sun Fire 6800 server build specifications and test plans for large-scale server installation for Cingular Wireless site.

Functioned as a one-person technical publications department for start-up organization with responsibility for managing all customer-facing publications, deliverables and implementation strategies.

Supervised and mentored writing staff. Responsible for all aspects of documentation deliverables and project management.

Created online help for Clarify Intranet support application, and internal best practice documentation for ClearCase 6.0 applications.

Managed, directed, and mentored writing staff, created documentation plans depicting project deliverables, resources, schedules, and milestones. Developed, wrote, and implemented internal process improvement documentation.