Kelley Sharp Email and Phone Number
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As a Manager, User Assistance at Mineral, by Mitratech, I oversee the design, development, implementation and maintenance of online help and end user documentation for a leading AI-powered product management platform. I have over 20 years of experience in technical writing and documentation, and I hold a certification in AI for Product Management from Pendo.io.My core competencies include technical writing, documentation management, website and application analysis, agile methodologies, team leadership, and project management. I am passionate about creating clear, concise, and user-friendly content that enhances the customer experience and drives product adoption. I work collaboratively with product managers, developers, designers, and customer success teams to deliver high-quality documentation that meets the needs and expectations of our users.
Mineral, Part Of Mitratech
View- Website:
- trustmineral.com
- Employees:
- 1199
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Manager, User AssistanceMineral, Part Of MitratechPortland, Or, Us
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Manager, User AssistanceMitratech Nov 2019 - Present -
Manager, User AssistanceMitratech Nov 2019 - PresentPortland, Oregon Metropolitan Area
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Manager, User AssistanceMineral, Part Of Mitratech Nov 2019 - PresentRemote
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Technical WriterMineral Nov 2019 - PresentPortland, OregonDevelop online Help, and create, update, and maintain end user documentation.Conduct website and application analysis and submit recommendations for improvements to the senior leadership team.
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User Assistance ManagerMineral Nov 2019 - PresentPortland, Oregon, United States
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Technical WriterMineral Nov 2019 - Present
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Technical Writer LeadDisys Consulting Jan 2016 - Nov 2019Portland, Oregon AreaProject Lead for User Experience team. Perform gap analysis, define project requirements, and scope. Develop and write single-source topic-based end user documentation and online help.
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Sr. Technical WriterIntegra Feb 2012 - May 2015Portland, OrDefine and develop documentation deliverables to meet project requirements. Complete gap analysis of documents to identify improvements to the overall quality, completeness, accessibility, and accuracy of information. Create and implement Integra's Internal Documentation Style Guide and document templates. -
Sr. Technical WriterMomentum Management Mar 2011 - Jun 2011Short-term contract to create documentation plan and templates used to develop ISO 9001 compliant standard operating procedures. Developed quick start guides, standard operating procedures, and policy documentation supporting produce industry product traceability software applications and hardware operations.
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ConsultantWipeak Mar 2010 - Apr 2010Collaborated with founder and CTO to research, develop, and write a three million dollar grant application for broadband Internet services to rural, un-served premises in Clark County, WA.
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Manager, Information DevelopmentWebtrends Feb 2008 - Dec 2009Managed technical writing staff, mentored junior writers, set department MBO-based goals and objectives. Wrote new documentation to support new software features and concepts. -
Senior Technical WriterAltera Apr 2006 - Aug 2007Managed large documentation projects, interfaced with all stakeholders to define project scope, defined project development timelines and milestones, and ran all project meetings.
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Senior Technical WriterRevera Oct 2005 - Apr 2006Short-term contract functioning as a one-person technical publications department managing all customer-facing publications, deliverables, and implementation strategies. -
Senior Technical WriterEpiphany Apr 2004 - Oct 2005Created online help systems for various software design modules and Web-based applications. -
Senior Technical Writer (Contract)Sun Microsystems May 2003 - Jul 2003Documented Sun Fire 6800 server build specifications and test plans for large-scale server installation for Cingular Wireless site. -
Senior Technical WriterSynchron Networks May 2000 - Nov 2002Functioned as a one-person technical publications department for start-up organization with responsibility for managing all customer-facing publications, deliverables and implementation strategies.
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Senior Technical Writer (Contract)Intevac Jan 1998 - Apr 2000Supervised and mentored writing staff. Responsible for all aspects of documentation deliverables and project management. -
Senior Technical WriterInprise/Borland Jan 1998 - Apr 1998Created online help for Clarify Intranet support application, and internal best practice documentation for ClearCase 6.0 applications.
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Lead WriterWatkins-Johnson Nov 1995 - Jan 1998Managed, directed, and mentored writing staff, created documentation plans depicting project deliverables, resources, schedules, and milestones. Developed, wrote, and implemented internal process improvement documentation.
Kelley Sharp Skills
Frequently Asked Questions about Kelley Sharp
What company does Kelley Sharp work for?
Kelley Sharp works for Mineral, Part Of Mitratech
What is Kelley Sharp's role at the current company?
Kelley Sharp's current role is Manager, User assistance.
What is Kelley Sharp's email address?
Kelley Sharp's email address is im****@****ast.net
What skills is Kelley Sharp known for?
Kelley Sharp has skills like Technical Documentation, Technical Writing, Software Documentation, Online Help, Framemaker, Technical Communication, Project Management, Content Management, Manuals, Single Sourcing, Enterprise Software, Dita.
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