Kelli Bailey Email & Phone Number

United States

United States

Coordinated service technicians and general contractor installs and site visits; created, sent, and approved purchase order invoices. Addressed tech requests/ needs and answered service call questions. Managed service call scheduling and billable services; ran reports. Assisted sales representatives and projects team with providing service quotes, service call reports, and rebuild quotes; coordinated travel reservations. Updated project schedules based on new information; created schedule items according to changes on tech assignment request forms.Key Contributions:• Assigned appropriate personnel, including service techs and contractors, to scheduled jobs by evaluating customer needs to ensure effective utilization of resources.• Onboarded new technicians and provided training on processes, devices, and systems.• Improved standard operating procedures by creating and updating manuals to guide teams on process documentation.• Reduced hotel expenses by analyzing use by location to acquire negotiated rate letters to cut hotel spend.• Developed and cultivated the service department to provide best-in-class service.

Ball Ground, Georgia, United States

Executed project management initiatives to ensure on-time delivery and adherence to all sales contracts. Developed, managed, and updated master schedules for all working projects and facilitated communication between general contractors and project owners about project schedules and new information. Managed project-related paperwork; directed project correspondence. Maintained all project record keeping and documentation; coordinated department schedules to ensure on-time, on-budget project delivery aligned to client specifications.Key Contributions:• Managed and directed new projects through engineering, fabrication, and finishing process.• Leveraged Gantt charts to manage internal metal and millwork projects through fabrication process.

Ball Ground, Georgia, United States

Managed 70 – 90 awning/trellis/sign projects for local and national accounts valued between $20K and $50K. Coordinated field surveys, engineered drawings, fabrication, powder coating, and installations. Supervised and ensured project efficiency throughout turnkey process as key member/lead of project management team; wrote procedures and trained team members and new hires. Collated, organized, and updated all project-related paperwork; prepared and reviewed proposals, memos, and emails.Key Contributions:• Facilitated communication between general contractors and project owners about proposals, site plans, building permits, construction dates, equipment rentals, install crews, and deliveries.• Updated and created new SOP to ensure proper process documentation.• I have been responsible for time sensitive information and schedules. • As a senior employee I took on the task of training new employees.

Ball Ground, Georgia, United States

Communicated site readiness and logistics to internal teams. Managed and updated internal database with vendor and construction company data. Facilitated communication among vendors, customers, and personnel. Maintained and coordinated daily logs, reports, and records; managed time-sensitive materials. Key Contributions:• Spearheaded processes to maintain cost-effective shipping methods; evaluated and analyzed costs, spending, mileage, and expenses to secure cost-effective contracts.• Collaborated on coordinating, planning, and scheduling annual company events.