Kelli Berger Email & Phone Number

Eden Prairie, Minnesota

- Strategic Communication Overhaul and Innovation: Led the comprehensive audit and revitalization of all communication channels at Renters Warehouse, enhancing brand consistency and stakeholder experience. Led a cross-functional team in developing a dynamic SharePoint system that significantly improved operational transparency and client and vendor satisfaction.- Reputation and Brand Management: Achieved a 1600% increase in NPS score and a 15.79% rise in positive reviews. Directed initiatives that boosted review ratings by 24.24% across 15 states and 40+ markets by managing complex communications, including online reviews and BBB complaints.- Executive Reporting and Strategic Engagement: Crafted and delivered detailed reputation management reports to C-suite executives, shaping strategic decisions. Consistently provided actionable insights to the board, influencing organizational goals and performance outcomes.- Crisis Communication and Management: Led targeted communication strategies during Hurricane Ian, working closely with the VP of Marketing and IT to significantly reduce call volumes and enhance stakeholder safety and preparedness.- Comprehensive Strategy Development and Execution: Developed and implemented extensive communication strategies, impacting over 12,000 investors and 15,000+ residential homes. Managed crisis communications and complex negotiations during significant operational challenges, maintaining high stakeholder confidence.- Executive Collaboration and Organizational Influence: Collaborated closely with executive leadership to align strategic communication plans with organizational objectives. Played a key role in change management and strategic initiatives, driving informed decision-making and supporting project implementation.

Eden Prairie, Minnesota

- Leadership and Process Optimization: Led team initiatives and served as a primary resource for training and mentorship, enhancing team capabilities and performance. Spearheaded the development and implementation of a structured payment plan process, resulting in a significant reduction in rent delinquencies and improved relations with homeowners and tenants.- Operational Excellence and Compliance: Managed a large portfolio of over 10,000 properties, working closely with attorneys to streamline eviction processes and rent collection. Achieved a 10% reduction in delinquent accounts through enhanced operational strategies and adherence to legal standards.- Recruitment and Training: Played a key role in interviewing and onboarding new team members, establishing and maintaining high standards of practice within the team. Developed and instituted best practices for eviction and rent collection that aligned with industry regulations and company policies, thereby improving process efficiency and compliance.

Bachelor'S Degree, Supply Chain And Logistics Management

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Human Resources Management/Personnel Administration, General