Kelli Milton Email & Phone Number

• More than 20+ years of successful experience in customer service and support with recognized strengths in credit card account maintenance, bankruptcy, tolling industry, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid future problems.• Builds a robust employee-focused culture by designing and implementing training and motivation programs, which have increased employee accuracy, production, retention, and promotion.• Develop strong relationships with clients, vendors, and staff• Possess solid computer skills. Excellent working knowledge using Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Recovery Management System (RMS), Total Systems (TSYS), FDR, LexisNexis, First Support, CentreVu, Nice, Document Retrieval First Image, United Toll System Violation Processing, and Facility Management System, Cisco Phone and Avaya System, Cybersource Credit Card Processing System and VECTOR Operations system.• Ability to motivate and supervise customer service representatives.• Develop training guides, wrote policies, conduct audits, and variance analyses, and maintained/update accurate inventories.

Listed skills include Process Improvement, Access, Program Management, Operations Management, and 19 others.

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  University Of Phoenix

  Business Management