Kelli Cox Email & Phone Number

• Develops, organizes and coordinates office procedures and operations to ensure companywide effectiveness and efficiency.• Receives and manages customer purchase orders, changes and cancellations while analyzing and interpreting requirements and creating shipping schedules. • Responds to customer sales inquiries and improves customer retention rates through prompt communication and problem solving efforts, while establishing and maintaining relationships.• Assists with accounts receivable including invoicing, managing timely collections and issuing RMAs.• Supports accounts payable with reviewing, entering and processing vendor invoices.• Reviews, analyzes and summarizes reports to identify sales trends, cost of goods sold and profit margins.

• Supported Target’s first international market entry in Canada through the roll-out of pricing processes, databases and systems.• Analyzed competitive marketing approaches while strategizing techniques that drove traffic and profitable sales by enhancing guests’ perception of Targets value proposition.• Identified, developed and executed process enhancements to improve profitability, efficiency and price accuracy.• Drove alignment with and supported key partner teams through outstanding communication in numerous channels.• Provided flawless execution and great attention to detail to ensure price accuracy while guaranteeing legal compliance risks were minimized.

• Assisted in the implementation and merchandising rollout of the new Item Management (IMN) application. • Provided business support strategy before and after merchandising departments were converted to the new system.• Participated in the application testing process and executed conversion tasks that enabled departments to convert.• Developed and maintained an intranet site with Best Methods and FAQs for fellow team members and merchants.

Edina, Mn

• Used statistical and analytical data to review hundreds of salon supply and replenishment orders for content, quality and financial impact.• Was in communication daily with salon managers, supervisors and management to answer questions and solve problems regarding merchandising orders, promotions, and placing supplemental orders.• Allocated promotional product monthly and pushed product out weekly during promotions to maintain in stock ratio.• Insured that specialty orders were taken care of during salon openings, closings and remodels.

Edina, Mn

• Provided high quality, professional communications with customers to enhance relationships and company image.• Investigated claims quickly and thoroughly and provided resolution within company policies with focus on creating a satisfied long-term customer.• Assisted in training other representatives on the Customer Service Loyalty Application and procedures for the Loyalty Program.• Assisted in new employee training as well as being a Peer Advisor for the department.