Kelli Fletcher Email and Phone Number

Collaborate and partner with clients to assist with employee concerns by investigating and analyzing the issue and providing the leader with sound recommendations for action. Support clients and other HR teams by providing guidance with performance management, basic compensation and employee engagement. Co-facilitate leader lunch and learn and Stepping In: Culture of Civility sessions. Manage and assists with special projects as needed and as assigned.

Partnered with internal customers and collaborated with HR Consultants, Talent Acquisition and leaders to ensure transactions were processed accurately and timely to prevent a negative impact to team members payroll, benefits & system access. Managed audits by reviewing and updating actions initiated by leaders and HR. Assisted with special projects such as acquisitions and nonworker activation. Led the process of completing old employer files. Assisted with training new contingent workers and interviewing potential new hires for the HR Shared Services team.

Served as unemployment, tuition reimbursement and legal point of contact. Partnered with internal and external customers to guarantee accurate responses and policies were provided to the Indiana Department of Workforce Development for unemployment claims. Conducted unemployment training to local HR as requested. Oversaw team members in a Transitional Duty Program via Absence Management and trained them on processing old employer files. Signed or notarized affidavits as required and providing documentation per requests from Legal and outside attorneys. Participated in new hire orientation by checking in and assisting new hires with new hire paperwork.

Worked in a call center environment assisting team members with benefit questions and general information. Audited and processed new hire documentation, data changes, contract employee forms and terminations. Collaborated with Recruiters to resolve new hire setups and team member data change concerns. Assisted with new hire orientation setup and onboarding.

Collected and processed credits due from vendor to reduce total over 60 days past due. Researched and resolved rebate discrepancies for vendors. Communicated credit discrepancies to appropriate departments and area managers. Assisted manager with improving departmental process for vendor rebates and credits. Verified paperwork for participation in vendor’s program was accurate and complete prior to submission. Provided front desk support.

Reviewed customer credit reports and business references to determine credit worthiness. Worked closely with National Credit Manager to determine line of credit for customers. Data entry of new customer accounts including accounts secured from acquisitions. Delegated customer requests to team members. Researched and corrected inaccuracies on customer accounts. Assisted customers with complaints and directed complaints to appropriate manager for resolution.

Processed daily cash position and ACH payments. Initiated check inquires and stop payments, wire transfers and electronic funds transfers. Distributed monthly reports to Financial Analyst. Data entry of Accounts Payable invoices. Managed shipping and receiving of files and documents in on-site storage. Provided front desk support.

Managed Help Desk calls from internal and external customers reaching 100+ calls per day. Researched customer accounts for inaccurate charges and collaborated with internal departments to resolve account discrepancies and customer complaints. Processed NSF checks and write-offs. Created process returned check amounts. Assisted with processing daily cash position. Provided front desk support.