Kelli Frank Email & Phone Number

Midvale, Ut, Us

Synthesized and translated complex data from multiple data sources (Internal systems, 3rd party reporting, open source data bases, etc.) Communicate findings to non-technical Marketing and Product Managers, and provide meaningful recommendations based on data insights.Researched, Discovered, and Suggested approaches to perform Customer segmentation analysis based on available data sources and product market knowledge. Data Gap analysis - Investigate current status, understand business needs, and suggested data enhancements; from new data set acquisition to optimize existing data connections.Own delivery and results analysis of annual Customer Satisfaction Survey, deployed internally through Qualtrics platform. Knowledge of survey flow techniques to acquire intel according to Business owner needs/desires. Own in SOWs, RFPs and Vendor management in conjunction with Procurement and Purchasing department

Cottonwood Heights, Ut

Owned and managed SaaS Product implementation process from concept, to testing, to go-live, to post go-live API and feed-based analysis -Customized Health Information data integrations to fit needs of customers. Understand needs of customer and translat them to technical solutions to best provide an outstanding customer experience.-Complex SQL data mining / query writing to build and troubleshoot interfaces, data mapping, and data quality assurance- Utilizing a wide array of IT tools to best get the job done; SQL, Excel, SFTP, Java, Kafka processors, Network protocols, Salesforce, Confluence

Greater Salt Lake City Area

- Responsible for Updates, maintenance, and monitoring of 200+ automated Laboratory data reports in various platforms that were utilized throughout the corporate enterprise - Translated business questions (both routine and complex) into data-related solutions and selecting appropriate tool to deliver the data - Daily use of Business Intelligence tools, which include: Tableau, Cognos, Excel, and OLAP cube- Regularly presented results, consulted, and educating business stakeholders on understanding the data and reporting options

Greater Salt Lake City Area

Clinical Systems:- Project management of technical and clinical teams to set up Outreach Phlebotomy collection sites, including software and hardware configurations-Lead the onboarding of an Outreach Phlembotomy Search Tool software to new/existing outreach sites, from project planning, software configurations, user trainings, and post-implementation follow-ups. - CRM data and configuration management utilized by Outreach Lab Sales team- Manage, QA, and troubleshoot Outreach Laboratory result reports to physicians - Report building in Excel, SQL, and Application software to provide actionable data for internal business and external customer needsSupply Chain Systems:-Facilitate regular weekly, quarterly and yearly inventory for Medical Supply Warehouse, Outreach Pharmacy, and Central Processing supply. -Analyze pre / post inventory count reports, investigate transactions, and suggestion corrective solutions in an effort to reduce inaccuracies and financial variability. -Forecast inventory needs per fiscal month, quarter, and year to effectively maintain sufficient supply levels while also adhering to department budget(s) -Effectively instruct end users on Supply Chain applications through email, phone, in person, I.M., video desktop sharing, and classroom settings