Provided exceptional service to new and existing customers, and built long-lasting lucrative business relationships. Placed orders, followed up on order status and tracked orders in the computer system. Communicated as the key liaison between customers, Sales Representatives, Purchasing Dept., Accounts Receivable Dept, and management. Prepared and completed accurate quotes. Answered customer inquiries and billing questions. Updated customers with information on new products and company services. Retained accounts when key contacts changed.Key Accomplishments:Inside Sales Associate for 1 rep taking us to Presidents Club in 1995 1997 1998. 200% per month was required to make Presidents Club.Moved to back to Denver Branch in 2003 to assist several sales representatives. Measureable accomplishment was maintaining a 5.5 million dollar for account for 5 years after the outside sales representative left Lewan & Associates. Received Sales Associate Award in December 2000 & July 2002 for my contribution.

A company that offers office equipment repair services, office supplies and IT solutions.

Built and led a team of Customer Service Agents in delivering reliable and efficient service to customers. Initiated the development of the computer repair program. Trained, evaluated and coached new Customer Service Agents. Answered customer calls and placed orders, and demonstrated proper procedures to new employees.Key Accomplishments:Building a customer service team from 2 to 6 people. Assisting management in what information needed on the software to place timely and effective customer service calls. My passion & motto for customers and Lewan & Associates won me a trip to the Global Leaders. I was chosen 1 out of 7 people for my Customer Service motto: "When you work with Lewan, we are partners and walk with you each step of the way."

Managed and trained a team of receptionists, ensuring that they answered incoming calls in a professional and efficient manner. Made certain that the reception team communicated effectively with service employees on-the-job. Filled in by answering phones when needed, demonstrating appropriate phone etiquette at all times.Key Accomplishments:Training others in the importance of greeting customers over the phone and in person in a positive and thankful manner for the opportunity we have to work with them. No matter what position we hold in the company we are Lewan & Associates representatives.

Called on existing customers every three months to check on the quality of their copiers. Requested service calls and filled supply orders when needed. Produced a report detailing each day's service activities. Trained customers on how to operate new copiers. Instructed new Customer Relations Representatives on company procedures.