Kelli Hall Email & Phone Number

Asheville, North Carolina, United States

Delivered daily guest services at Luxury Brand Concierge program by providing exemplary service in a high volume call center setting.Accomplishments: Maintained and exceeded goals set for monthly quality assessments of calls taken for the month. Averaging a rating of 96 on calls taken and exceeding other metrics like AHT and ACW.Responsibilities: Provided exceptional customer service on all calls for customers of luxury call center brand. Assessed all customer needs quickly and efficiently to provide solutions and quick resolutions of all needs of customers. Provided technical support for mobile application issues associated with the program. Submitted and maintained technical support tickets for application issues. Inform customers of the ticket solutions via outbound calls to quickly resolve issues with application in a timely manner.

Delivered daily guest services at Holiday Inn in West Asheville, NC by providing exemplary service in a 156 room property that averaged 90% occupancy. Accomplishments: Maintained and exceeded goal of 15 enrollments to assist team in reaching enrollment goals of 50 enrollments per month (IHG rewards program) as the properties IHG Loyalty Champion. Responsibilities: Utilized suggestive selling techniques to sell rooms and promote all services. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Ensured balancing of clerk’s shift reports and deposits. Balanced guest, city, and advance ledgers; prepared credit card and cash deposits. Facilitated answering all phone calls, and setting and placing wake up calls while maintaining exemplary telephone etiquette.

Riverbanks Zoo

Provide daily assistance and service to all guests and team members at Riverbanks Zoo and Garden retail locations. Average of 6000 zoo guests each day during peak season with $12000 in sales at a total of 2 indoor stores and 4 outdoor stands. Accomplishments:● Lead the team in maintaining and exceeding expected goals for promotional plush sales and round up donations during check out.Responsibilities Lead team averaging 20 associates through daily sales practices. Train new employees in EXTRA program for exemplary customer service. Observe team and perform monthly reviews for each employee. Motivate team to meet and exceed goals for regular and promotional sales. Maintain displays and merchandising of all store fixtures adjusting for new product. Pull sales numbers every two hours and guide the team to maximize sales at stands based on attendance and sales numbers. Open and close all stands and retail tills each day. Count down tills and verify cash sales. Send nightly reporting on sales, attendance and other metrics.

Cumming, Georgia, United States

Provide daily assistance and service to all guests and members at La Vida Massage. Maintain average of servicing 30 guests daily, and assisting Massage Therapists daily.Lead the local branch in most new membership enrollments 6 months straight in a row (7/16 -12/16).Responsibilities: Up sell products and memberships. Edit and maintain appointment schedule. Resolve guest and member conflicts/escalations and answering phone inquiries. Assist Massage Therapists ensuring materials and products are on hand before each appointment. Ensure laundry is maintained daily. Opening/closing branch as scheduled.

Johns Creek, Georgia

Deliver daily services to all students, parents, and guests at Life Martial Arts karate school. Average 50 outbound calls daily to follow-up on potential leads and promote the business, while scheduling and planning events. Accomplishments:• Increased amount of enrollments from 75 to 120 within 6 months after starting role.• Improved overall efficiencies at work by introducing excel spreadsheets.Responsibilities: Schedule and organize meetings/events and maintain calendar. Handle incoming calls, make outbound calls to follow-up on potential leads, greet guests, clean and maintain facility and equipment. Promote, register, and collect all payments/fees for Karate Classes. Attend all events and promote karate school.

Alpharetta, Ga

Downloaded, sorted, and backed-up all Raw images while maintaining quality assurance for all images photographed by Cady Studios photographers. Reviewed on average 3,500 images daily Accomplishments:• Began employment as Image Processor, within 3 months was promoted to Image Processing Team Lead.• Leading team of 5 image processors in downloading, sorting, and uploading images to student and event profiles.• Responsible for choosing and submitting best image to company newsletter for “Image of the Month”Responsibilities: Serve as the liaison between Image Processing and Retouching responding to and correcting image discrepancies. Daily image quality reviews for Alpharetta Office photographers. Daily mail shipments of image roster sheets to Corporate Office. Process and upload Raw image files to database and backup hard drives. Verify all photographer event bags and labels prior to events. Update Studio photography critique board.

Charleston, South Carolina Area

Delivered daily guest services at Holiday Inn Express in Downtown Charleston, SC by providing exemplary service in a 153 room property that averaged 85% occupancy. Accomplishments: • Lead front desk team of 7 in reaching enrollment goals of 50 enrollments per month (IHG rewards program) as the properties IHG Loyalty Champion. • After 3 months of employment, took on Front Desk Agent training responsibilities. Trained 7 new employees over the next 10 months.• Received IHG Service Recovery Centra Event Training (Select employees were trained on Service Recovery and Problem Solving for Escalated Guests).Responsibilities: Utilized suggestive selling techniques to sell rooms and promote all services. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Ensured balancing of clerk’s shift reports and deposits. Balanced guest, city, and advance ledgers; prepared credit card and cash deposits. Facilitated answering all phone calls, and setting and placing wake up calls while maintaining exemplary telephone etiquette. Ran and reviewed daily reports/logs. Ordered and maintained inventory stock of front office items.

Charleston, South Carolina Area

Provided a fun, professional, and engaging photography experience for adults and children of all ages in the North Charleston Olan Mills portrait studio that averaged 15 photo shoots daily. Responsibilities: Edited images using cropping, lighting/brightness, technical effects and saturation levels. Took clients through high quality studio photography experience. Discussed ideas and set proper expectations of sessions, and produced optimum photographs for clients (equipment included cameras, lighting equipment and accessories). Showed and sold photographs. Handled general guest service issues and complaints. Opened and closed the studio (including money drawer and deposit).

Photography

Activities and Societies: Photography Club

Photography