Kelli Harrison Email & Phone Number

Miami, Florida, United States

Spearheaded account management functions, while managing and developing a team of 9 Accounts Directors and Accounts Managers. Supported the development of value-added propositions and integrated solutions across all client activities. Actively identified opportunities for growth, integrating company strategy across all accounts in the portfolio. Utilized an in-depth understanding of client strategy, priorities, journey, pain points, and needs to offer win-win solutions to address and exceed the needs of the client. Oversaw budgets, forecasting, and reporting and pricing models.Key Contributions• Drove strategic growth by developing a complete understanding of account needs and anticipating account changes and improvements to achieve financial targets.• Cultivated and maintained professional relationships with current and prospective clients to secure new and future revenue-generating opportunities and increase diversification revenue.• Ensured the delivery of high-quality service to all clients to enhance retention and satisfaction while collaborating with internal teams to offer the best solutions to the client.• Consistently produced high-quality results, resulting in receiving Top Peak Award for number one client peak performance for Global and North America.• Traveled to 12 different countries to identify the right solution for clients and host clients for site visits.

Miami, Florida, United States

Directed all aspects of operations, including overseeing a team of 300. Headed strategic planning and identified areas for improvement and growth to expand success. Responsible for client relationships and internal management of site operations. Owned profit and loss (P&L) and ensured financial success of the clients serviced. Responsible for operating systems, policies, and procedures within the site, including development, implementation, and continual improvement of processes to best achieve overall business goals. Provided leadership and development to ensuring career succession plan.Key Contributions• Drove top-tier performance for 2 years in a row, exceeding all critical key performance indicators (KPIs).• Leveraged exceptional leadership to mentor and develop a team of 5 managers, who were all promoted to Directors.• Reduced overall operational expense and costs while increasing revenue growth.

Miami, Florida, United States

Established and encouraged a culture centered on continuous improvement to achieve all project goals, including quality, delivery, and cost objectives. Oversaw and pioneered organizational structure of projects and tasked performed within the project framework of the DMAIC phases. Managed communications and formal project reviews with the project sponsor and project tollgate review team. Ensured accurate quality measurements and tools were implemented within campaigns. Instrumental in managing project scope and changes to maintain alignment with project budgets and timelines. Monitored and alleviated risks and project issues to drive success across the organization.Key Contributions• Directed Lean/Six Sigma projects to eliminate re-work, generate cost savings, increase revenue, and boost client satisfaction.• Delivered innovative solutions and controls and implemented approved recommendations to facilitate operational excellence; provided YOY cost improvements across multiple accounts• Developed and implemented a new quality model across 7 countries, resulting in all programs achieving quality targets.• Created RedZone program that focused on critical process improvements to meet contractual customer experience targets.

Miami, Florida, United States

Headed operations of the PMO, defining organizational structure of the project and interfacing with functional organizations associated with project tasks. Facilitated project launch meetings between stakeholders and Project Managers; reviewed project plans and provided guidance and coaching to Project Managers. Oversaw project lifecycles, including managing project scope and monitoring and tracking changes within the contract statement of work. Guided overall work plan to ensure work was assigned and completed on time and within budget. Fostered and maintained professional, long-term relationships with project stakeholders and clients.Key Contributions• Instrumental in managing complex projects with an enhanced operational or technical specialty, while reviewing and developing project documentation to meet changing business requirements.• Leveraged exceptional leadership to oversee project teams of 10 and maintain budgets; delivered periodic project status updates to senior management.• Supported and drove continuous improvement across the PMO to streamline operations and success.