Kelli Hines

Kelli Hines Email and Phone Number

uKNOW Communications & Knowledge Management - Universal Destinations & Experiences @ Universal Destinations & Experiences
Kelli Hines's Location
Greater Orlando, United States
Kelli Hines's Contact Details

Kelli Hines personal email

n/a

Kelli Hines phone numbers

About Kelli Hines

Leading a Team of Passionate and Innovative Communications & Knowledge Management Professionals, with a laser focus on Product Content Strategy, UX/UI Design & Front End Development, Content Auditing/Editing/Translation, and Knowledge Management Optimization; creating exceptional resources built with an understanding of gain from experience, analysis, and sharing across all levels and divisions of the organization. Maintaining a knowledge culture where every Team Member has the ability to contribute to actionable progress and Be a Universal Expert!

Kelli Hines's Current Company Details
Universal Destinations & Experiences

Universal Destinations & Experiences

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uKNOW Communications & Knowledge Management - Universal Destinations & Experiences
Kelli Hines Work Experience Details
  • Universal Destinations & Experiences
    Uknow Communications & Knowledge Management - Universal Destinations & Experiences
    Universal Destinations & Experiences Aug 2014 - Present
    Orlando, Florida Area
    Leading an Astounding Team of Content Strategy Experts, UX/UI & Front-End Development Innovators, and Knowledge Management Optimizers creating actionable progress across Universal Destinations & Experiences. The uKNOW Communications & Knowledge Management Team creates and manages uKNOW the single source of truth providing real-time holistic Universal Destinations & Experiences Knowledge to all Team Members and Business Partners creating and delivering seamless guest experiences. Where everyone can Be A UNIVERSAL EXPERT!
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  • Universal Orlando Resort
    Communication Representative - Sales And Marketing
    Universal Orlando Resort Feb 2012 - Aug 2014
    Orlando, Florida Area
    • Manage day-to-day Partner Relationships between the Guest Contact Center and all lines of business within Universal Orlando Resort and Universal Studios Hollywood, assuring partners and frontline team have a thorough understanding of business products, sales system capabilities, marketing and sales opportunities as well as new growth opportunities within the business• Present real time outcomes of the implementation of organizational wide programs to respective stakeholders• Provide analysis of work flow inefficiencies and improvement opportunities, consult with cross divisional Sr. Leadership on the continuous quality improvement process• Provide continuous research concerning trends and awareness of potential new communication and sales prospects• Responsible for Knowledge Management including Knowledgebase. Maintain communication to the sales organization is monitored and appropriately prioritized within Consumer Sales• Manage Consumer Sales Communications and Email Teams; accountable for resolving Team Member, Stakeholder, as well as Guest concerns regarding product, technology, policies & procedures, in addition to providing a comprehensive scope of Universal Parks and Resorts • Maintain company Brand is continuously represented properly throughout Consumer Sales internal and external communications
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  • Universal Orlando Resort
    Coordinator Quality Assurance, Training And Communications
    Universal Orlando Resort Sep 2008 - Feb 2012
    Orlando, Florida Area
    Assist with Training, Quality Assurance and Communications of the Guest Contact Center Sales Counselors (Call Center for Universal Orlando Resort)
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  • Hsn
    Guest Service Representative
    Hsn Oct 2001 - Apr 2002
    Roanoke, Virginia Area
    * Provided HSN customers with resolutions to questions/escalated customer care, completing sales transactions, educating customers about HSN products *Identified customer/product trends concerns, provided analysis for Vendor Management
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  • Us Airways
    Crew Scheduler
    Us Airways Feb 2001 - Nov 2001
    Roanoke, Virginia Area
    Responsible for coordinating the timely receipt of fully managed Flight Crews' monthly schedules and training in compliance with Federal Air Regulations
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  • Universal Orlando
    Senior Lead Universal Studios Vacations Operations Department
    Universal Orlando Mar 1998 - Feb 2001
    Orlando, Florida Area
    Manage Operations Team; responsible for daily reports/manifests, guest travel documents and ticketing for reservations booked with Universal Studios Vacations
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  • Hard Rock International
    Personal Assistant Ceo / Corporate Receptionist
    Hard Rock International May 1996 - Mar 1998
    Orlando, Florida Area
    *Duties entailed personal shopper, event planning, meeting preparation, overseeing the relocation for CEO and family, childcare provider*Corporate Receptionist serving as office ambassador
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Kelli Hines Skills

Leadership Social Media Customer Service Sales Marketing Communications Hospitality Event Planning Social Networking Marketing Team Building Call Centers Program Management Vendor Management Hospitality Industry Strategic Planning Email Marketing Team Leadership Online Marketing Advertising Sales Management Online Advertising Knowledge Management Trade Shows Analysis Travel Strategic Partnerships Theme Parks Community Outreach Information Management Quality Assurance Business Partner Relations Corporate Communications Business Process Improvement Confidentiality Special Event

Frequently Asked Questions about Kelli Hines

What company does Kelli Hines work for?

Kelli Hines works for Universal Destinations & Experiences

What is Kelli Hines's role at the current company?

Kelli Hines's current role is uKNOW Communications & Knowledge Management - Universal Destinations & Experiences.

What is Kelli Hines's email address?

Kelli Hines's email address is ke****@****msn.com

What is Kelli Hines's direct phone number?

Kelli Hines's direct phone number is +1 407-363*****

What skills is Kelli Hines known for?

Kelli Hines has skills like Leadership, Social Media, Customer Service, Sales, Marketing Communications, Hospitality, Event Planning, Social Networking, Marketing, Team Building, Call Centers, Program Management.

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