gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. I work on both sides of the recruiting coin not only seeking candidates for my client companies but also seeking financial institutions for my candidates.• Search and selection process: I use proven, comprehensive strategy to secure the best talent• Relationship Building: I forge relationships with both candidates and companies so we can get to the bottom of what the true need is then decide what the best match may be• Confidentiality: I work confidentially at all times to protect both the company’s and candidate’s confidentiality• Placement Services: I place people from entry level to C-Level and everything in between. If you’ve got a need, I can help.• Purview: I spend the majority of my time in the Illinois Banking Market, I am your eyes and ears on the heartbeat. If you’ve got questions, I’ve got answers. • Team Approach: Although my focus is in the Midwest, I work with a team of talented recruiters that span the entire US. If the Midwest isn’t where you want or need to be, I can help with that

As Director of Client Relations for Central Payments, I worked to cultivate program growth strategy and enhance product offers for all clients. I liaised with Compliance, BSA/AML, Settlement and Operations on behalf of those clients to ensure timely implementation and launch of new Central Payments prepaid card programs. I also sought revenue opportunities through product enhancement and marketing. As the Director, it was my primary responsibility to build strong relationships with clients and innovate processes to create efficiency, build infrastructure, and create documented procedures.

As an Account Manager at Bancorp, I not only focused on new projects and endeavors but also worked in a highly client-centric environment with an emphasis on strong relationship management. I performed the lead role in the implementation of newly issued Bancorp programs acting as the direct contact with assigned clients and processors regarding all aspects of program set up. I also assisted in the ongoing development of existing programs to promote growth of the Bancorp card portfolio to enhance revenue. The position required strong attention to detail with the ability to manage the implementation team, meet challenges, resolve issues and communicate effectively with all levels of management.

As a Program Support Analyst, I supported the implementation of processes required to maintain ongoing enhancement and updates of MetaPayment Systems programs at the processor level. I worked to document process flows and process templates for each MetaPayment Systems program support for use by all business units as a reference guide. I also monitored and escalated program issues as they arose by being proactive and diligent in the identification of issues that may be effecting certain areas of business. In conjunction with the Product Owners, I helped to develop technological solutions to enhance products for great customer satisfaction.

As a sales associate who was promoted to Sales Assistant Manager, I collaborated with my team of 20 people to brainstorm ideas around targeting customers in order to present an ideal product to meet individual needs. I orchestrated daily, weekly, and monthly sales goals and volume achievements throughout the year to reach departmental and individual goals. I helped to enhance the customer experience by attending to specific requests in order to achieve mutual goals to benefit the a company who prides itself on being the industry leader in Customer Service. I spearheaded efforts to expand busines outside the company doors to promote trade and obtain a wider customer base.