Kelli Jamison Email & Phone Number

○ Gain extensive understanding of clients' businesses, clients' recognition solutions, and objectives to drive strategy, relationship, and positive impact of our largest clients.○ Articulate importance of recognition as part of a thriving culture by presenting ideas, strategies, and solutions to mid- and senior-level executives as a trusted partner.○ Consult on key decisions about the management and success of a client's program to ensure excellent results, maximum value, and improved partnership while supporting client KPIs. ○ Leverage data to determine and effectively communicate necessary changes to optimize program success and ROI.

○ Managed Utah retreats, staff, and contracted partnerships○ Assisted in fundraising efforts and donation management○ Developed and track annual programming budget○ Managed internal and external communications○ Designed training & development initiatives

○ Developed & implemented a communications strategy to support 60+ stores○ Coordinated communication and project management across HQ partnerships including Visual Merchandising, Retail Inventory, Retail IT, Retail Operations, Retail Sales & Training, Security, HQ Culture, Human Resources, and Learning & Development teams○ Evaluated and proposed new solutions for operational development initiatives including recognition programs, annual budgets, and dress code policy○ Planned & executed associate engagement strategies including, daily "ITK" communications, monthly newsletters, monthly milestone rewards, quarterly leadership video messages, and ongoing promotional contests○ Designed all internal communication templates for announcements, one-pagers, knowledge base articles and printable materials for store use○ Managed yearly and rolling 90-day planning calendars for all projects and initiatives across all teams○ Managed and facilitated meeting agendas for roundtables with the Chief Retail Officer, Retail Town Halls, and beta-testing with select store groups○ Managed feedback ambassador program and facilitated feedback reviews with the Chief Retail Officer and Director of Retail Operations

Hybrid

○ Designed & implemented investigation training for HR Business Partners○ Managed Ethics Hotline submissions by managing a team of investigators ○ Investigated escalated employee grievances with legal risk○ Partnered with executive leaders by making recommendations to improve company processes ○ Evaluated company policy proposals to mitigate risk and support new company values○ Built and maintained employee handbook including department & state specific addenda ○ Created intake process for separation agreements to monitor appropriate use of severance○ Coordinated project management across departments involving employment law changes ○ Partnered with VP of Deputy General Counsel to mitigate legal risk in policies & investigations○ Lead Women@Purple ERG volunteer committee

Hybrid

○ Lead Women@Purple Employee Resource Group○ Built leadership certification program for pre-manager development○ Revamped leadership onboarding materials to support first-time managers ○ Facilitated trainings in hybrid learning environments for leadership initiatives○ Coordinated & hosted Values Summit○ Facilitated creation of new company values○ Coordinated engagement & culture initiatives to drive adoption of new company values○ Collaborated on employee experience initiatives to target & increase eNPS○ Completed training in all skillsets of ATD’s capability model

Remote

○ Built leadership development & mentorship program department-wide○ Lead & facilitated employee onboarding for all departments within Customer Care○ Improved programs & processes to improve cross-functionality between departments○ Shadowed senior level teams to create curriculum for onboarding○ Researched & developed training curriculum for escalation teams ○ Designed content to enhance user experience for hybrid learning○ Trained technical processes for Zendesk, Shopify & NetSuite○ Pitched & presented leadership development proposal to C-Suite Team○ Lead Employee Satisfaction Survey Committee as representative for site○ Facilitated career path opportunities for direct reports ○ Coached to KPI’s using Clearview & Stella Connect○ Analyzed quality metrics using QM & Incontact○ Managed performance and corrective action using Lattice, Sharepoint, Paycom & Workday

Orem, Utah

○ Lead team that became ranked 1st at site and 4th in company (Top 5% Nationally)○ First team to hit metric goals after company wide change (NPS, 2DRR, CSAT, ADH, AVAIL) ○ Coached 16 direct reports to drive KPI's using results focused learning (Tableau, Moxie & Cisco)○ Managed performance through creating and implementing programs and initiatives (Workday & Aspect)○ Reduced attrition through innovative employee engagement strategy (Passion Project)○ Data & Trend Analysis (SQL & Excel Pivot)

Shops At The Riverwoods

○ Facilitated employee engagement by implementing monthly team meetings and evaluations which increased work performance resulting in highest peak gross profit ○ Developed and managed programs to increase operational efficiency; sales initiatives, productivity measures, and training○ Reduced employee cost by identifying redundancies, adjusting schedule and adjusting employee demographic resulting in net company savings of 16% month over month ○ Implemented team database to increase efficiency and effectiveness of employee work-related tasks○ Planned and coordinated events to increase customer retention through themed promotions○ Trained and developed new leaders as I took on various roles within the organization including the following: Project Management; Workforce Management; Team Management; Hiring Manager; Training Manager; Payroll Manager, Merchandising Manager; Inventory Manager; Human Resource Manager; Event Management; Leadership Development

Provo, Utah Area

○ Developed and coordinated new Stage-Work curriculum to increase client participation. ○ Planned and lead events that aid clients in application of recovery strategy based in therapeutic recreation○ Collaborated with and supported cross-department teams ○ Assisted in developing the initial start up plans for the new Strengthening Families Program alongside the owner ○ Taught relapse prevention strategies, thinking errors & skill-based learning classes○ Aided youth with substance dependency, behavioral/emotional disorders & sex addictions