• Successfully closed over a million dollars in non-conforming materials within six months through cross-departmental collaboration.• Analyzed processes and identified optimization opportunities for quality improvement.• Created and presented detailed data analysis and findings on manufacturing operations to upper management.• Supported quality team and program leadership by exploring opportunities for improvement in yield and process flow.• Tracked manufacturing improvement efforts for production/sustainment of PAC-3 Missile seeker cards.• Identified constraints to improve system throughput and find trends/recommend improvements for automation.• Collaborated with cross-functional teams to resolve quality issues by examining various data resources for discrepancy and disposition.

• Proficient in QA/QC methodology including Quality Plan/Software audits with proven record of error reduction resulting in increased inter-departmental quality control.• Drafted quality assurance policies and procedures.• Supported creation of documents by verifying peer review findings were corrected in accordance with standards and incorporated quality throughout process.• Provided weekly updates on project status to upper management.• Analyzed product quality and identified areas for improvement.• Conducted regular quality audits to ensure compliance with standards.• Collaborated with cross-functional teams to develop and implement process improvements.

• Performed monthly patch testing to ensure new software updates had no significant impact on Blackhawk, Apache, and Chinook systems.• Developed test procedures including (System Integration Test Plan (SITP), System/Segment Specification (SSS), System Integration Test Description (SITD), and Requirements Traceability Matrix (RTM))• Executed system integration/regression tests, analyzed results, and provided timely feedback to upper management.• Performed verification and traceability on all requirements.• Performed software quality audits (scheduled and unscheduled) to ensure compliance with project plans, processes, and standards by managing project timelines.• Assigned auditors, reviewed findings, and suggested improvement recommendations.• Provided quality assurance support by identifying noncompliance issues and monitoring corrective action plan to completion.• Participated in peer/milestone phase reviews provided to key customers.• Witnessed Formal Qualification Tests (FQTs) and Baseline Builds and ensured processes were compliant with division standards.• Attended weekly AMPS Team Lead meetings and compiled reports as well as provided QC updates to upper management.• Provided quarterly performance summaries for presentations.

• Conducted Command Inspection audits for compliance with result being a “no deficiencies” status.• Compiled documentation for Situational Reports and Fiscal Year Prioritization meeting.• Assisted in closing out Test Center specific tasks and collaborated with RTC leads.• Created hand receipts to ensure office inventory was managed appropriately.• Ensured accurate monthly invoicing and timely submittal.• Created Work Authorization Forms/updated contract labor hours utilizing government system.• Developed documentation/procedure forms used by upper management at Redstone Test Center.• Managed office, scheduled meetings, and tracked training for the team.• Headed building relocation plan and implementation with no adverse impact to employees.• Successfully planned Civilian retirement party (venue, food, invitations, attendee list, and decorations).• Entered/updated candidate information in HR database.• Gathered annual reports on Affirmative Action Plan and Equal Employment Opportunity for audits.• Organized resumes and facilitated interviews with potential job candidates.• Maintained all personnel files, tracked/maintained security clearances/visit requests, performed in-process briefs/out-process debriefs, conducted fingerprinting, and wrote/co-wrote numerous security procedures/briefings.

• Selected by upper management to create solutions utilizing Lean Six Sigma.• Streamlined order fulfillment process resulting in increased quality control and workflow efficiency via Practical Process Improvement.• Maintained maximum organization and productivity by developing a label system for storage and properly sorting project components to meet demanding production goals.• Identified key areas for improved inter-departmental communication between manufacturing and technical/customer service teams as a department liaison.• Inspected finished products to verify conformance.• Packaged products for transport nationally and internationally according to quality standards by attaching identification labels to finished packaged items.• Collaborated with team members to achieve daily production goals efficiently.• Supported continuous improvement initiatives by suggesting ways to enhance efficiency within department based on observations made during daily operations.• Managed supply inventory, including purchasing, unloading, sorting and storing materials for easy retrieval.• Supported efficient production operations by cross-training in multiple roles.• Promoted efficiency by preparing and laying out job-specific materials and tools.• Inspected, cleaned and sanitized work areas to remove safety hazards and reduce production errors.• Trained new employees regarding machine operation, company standards and product manufacturing.• Analyzed production orders to calculate necessary resource amounts and prevent production errors.

• Trained new/existing employees on laboratory/safety procedures, served actively on Continuous Process Improvement teams, and presented outcomes to upper management.• Inspected products visually to evaluate conformance with quality standards, processed/analyzed finished products against manufacturing specifications using laboratory instrumentation and techniques, and disposed of non-compliant items.• Interpreted test results via established control limits and made recommendations for data release.• Completed documentation including data capture, inventory forms, and equipment logbooks.• Calibrated machines to maintain required productivity levels and adherence to quality standards.• Conducted analyses using laboratory instrumentation.• Prepared Standard Operating Procedures (SOPs), Material Method Sheets, validation protocols, manufacturing batch records, and productivity reports.• Reviewed all documentation for accuracy and ISO compliance.• Performed inspections and conducted stability studies on finished products.• Analyzed test results in accordance with all applicable standards and specifications.

• Floating Secretary supporting both the international department and the office of the CEO of a major multi-facility hospital servicing patients throughout the world.• Processed and routed all incoming phone/email inquiries, prioritized incoming and outgoing mail, maintained files, and typed critical documentation for CEO.