Kelli Mueller Email and Phone Number
ohio, united states
Kelli Mueller's Location
Geneva, Ohio, United States, United States
Kelli Mueller's Contact Details
Kelli Mueller work email
- Valid
- Valid
- Valid
- Valid
- Valid
Kelli Mueller personal email
n/a
Kelli Mueller phone numbers
About Kelli Mueller
Kelli Mueller is a Application Specialist at Progressive Insurance at Progressive Insurance. They possess expertise in problem solving, itil, lotus notes, change management.
Kelli Mueller's Current Company Details
Progressive Insurance
View
Application Specialist at Progressive Insurance
ohio, united states
- Website:
- progressive.com
- Employees:
- 27734
Kelli Mueller Work Experience Details
-
Application Specialist SrProgressive Insurance Jul 2015 - Present
-
Problem Analyst SeniorProgressive Insurance Apr 2010 - PresentCleveland/Akron, Ohio AreaResponsible for the operational duties involved in restoring IT Services and identifying the root cause of Problems, respectively. Assistance or guidance in the pursuit of complex problem/incident solving, resolution and trend analysis. Create and maintains team documentation if needed or make suggestions for enhancements to overall documentation strategy and participates or leads activities related to ISO audits.Facilitates large-scale technical meetings including leading attendees through the processes of identifying and clarifying issues impacting the availability of various systems; developing action items; assigning tasks; and following up with technical resources to ensure problems/incidents are resolved, as well as confirming solutions are applied appropriately to problems and safeguards are in place to ensure the solution doesn’t cause further outages.
-
Change Management Analyst IiProgressive Insurance Jan 2004 - Apr 2010Continue to analyze and evaluate Change Requests and work with the Account Team and their groups to ensure that they are aware of changes taking place on the IT side. Create reports using Crystal for managers to show what their team has on record in the ECM database along with various other reports. I created a conversion table for our MBI reports going to Crystal and converted 27 reports that I created and run on a regular basis, along with coordinating the effort to automate the Crystal reports. I performed updates to the ISO 9000 documentation as necessary. I hold a quarterly meeting with the Technical Support Group to determine the IPL Guidelines for each system on the mainframe and then elevate it to the Intranet. Involved in the Core Claims Migration Project and the freeze on the ECM database. Represent ECM at the Daily Availability Meeting to determine if problems were caused by changes made to the infrastructure. Improved the Change Meeting by going to a paperless environment
-
Change Management AnalystProgressive Insurance Feb 2002 - Jan 2004Responsible for analyzing and evaluating Change Requests that are submitted to ensure that there are no conflicts or possible outages. Work with two Account Team managers to create and update a calendar for their groups with changes that will affect each group and attend meetings with the representatives of that group. Created yearly reports using MBI to show managers what their team has on record in the ECM database. Also, perform updates to the ISO 9000 documentation as necessary. I created a Lotus Notes database for our group to keep track of vacations, meeting and training schedules, and meeting minutes.
-
It Help Desk Support IiProgressive Insurance Jul 2000 - Feb 2002Continue to provide computer hardware and software phone support to internal and external Progressive employees. Provided a high level of customer service while ensuring customer trouble reports are resolved in a timely and efficient manner. Provide professional and efficient customer interaction and demonstrate the ability to recognize trends and utilized various software packages to include: Lotus Notes 4.5, Service Center 3x, Extra Personal Client, and Internet Explorer; managed the printer support and EDP relationship, participated in the Printer Conversion Project, the IS Support Center Competency Development Project and the ISO 9000 project. Updated pager listings for system outages for multiple groups, acted as a resource/coach to coworkers by handling the 'Assist Line' on a daily basis. This is a portable phone line which is set up as a speed dial on all Support Center rep's phones. It is called upon for assistance with problems and for technical help. The assist line also acts as the main point of reference for those new to the group. This is a management appointed
-
It Help Desk Support IProgressive Insurance Oct 1999 - Jul 2000Responsible for being the first level of contact for internal customers concerning hardware and software related problems. Apply a general understanding and knowledge of information systems products and services to assist Progressive employees and/or agents. Responsible for recognizing, researching, isolating and resolving less complex information systems problems. Elevate unresolved issues to appropriate technical, professional or services personnel for appropriate services, repairs, training and follow up.
-
Computer OperatorProgressive Insurance Apr 1997 - Oct 1999Monitor systems to ensure that the systems are running correctly and notifying those responsible when a problem arises. Work in the Tape Library mounting tapes, pulling the vault, and checking the tape levels. Checking tapes in and out of DataEase.
-
OperationsFiserv Cleveland Jul 1992 - Apr 1997Multiple job execution and file update procedures, library organization and maintenance. Testing of application software for bugs and efficiency. Work with application development teams for organization and setup. Utilized software including IBM MVS/DOS; Windows 3.1; Windows95; Condor v.15; DOCS v.15; JCL; custom bank/S&L software. Worked with multiple customers directly to upload data.
Kelli Mueller Skills
Problem Solving
Itil
Lotus Notes
Change Management
Kelli Mueller Education Details
-
Baldwin-WoodvilleDiploma
Frequently Asked Questions about Kelli Mueller
What company does Kelli Mueller work for?
Kelli Mueller works for Progressive Insurance
What is Kelli Mueller's role at the current company?
Kelli Mueller's current role is Application Specialist at Progressive Insurance.
What is Kelli Mueller's email address?
Kelli Mueller's email address is mi****@****msn.com
What is Kelli Mueller's direct phone number?
Kelli Mueller's direct phone number is +160825*****
What schools did Kelli Mueller attend?
Kelli Mueller attended Baldwin-Woodville.
What skills is Kelli Mueller known for?
Kelli Mueller has skills like Problem Solving, Itil, Lotus Notes, Change Management.
Who are Kelli Mueller's colleagues?
Kelli Mueller's colleagues are Ashley Johnson, Nicholas Farr, Michael Parsons, Jasmin Sims, Michael Monteiro, Pedro Medrano, Spencer Marcus.
Not the Kelli Mueller you were looking for?
-
1brighthorizons.com -
Kelli Mueller
Emerson, Ne3heritagehomesofne.com, heritagehomesofne.com, blueox.com4 +171289XXXXX
-
Kelli Mueller, PMP
Event Management Expert | Meeting Planner | Operations & Logistics | Project Management | Customer Service | 19+ Years Of Experience Executing Large Scale EventsLeesburg, Va -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial