I work for a REIT and have been with the company 24 years. I manage the community by hitting our goals with our budget, occupancy, customer service and interpersonal communication with prospects, residents and my team. My team has worked together to make our community great by beating our budget year over year and actual budget, beat our customer service scores and work hard to beat our occupancy goals every month. I work with Realpage Onesite, excel, Ops Tech, Kronos, Microsoft Word, and accounting systems offered in our company.

I oversee 294 & 288 apartment homes and am responsible for occupancy, customer service, projections for expenses and Income, team building, marketing and sales and administrative duties that are needed on a daily basis.

I was Service Administrator for 8 communities around Nashville, TN. I kept up with the expenses for all 8 communities, training, support for the District Manager and Service Team Manager. This was a new position that I helped build on for 3 years. I did all the property claims, called back service requests, motivated the service team, did all the onboarding for the new hires and provided support for the service team in general, until going back on site to Community Director in July 2013.

I managed all the daily operations of our community, including team building, marketing/sales, customer service, financial revenue/expense management. Made sure we were successful and met all goals set by upper management.

Collections of rent, assisted manager in community letters, resident letters, dealt with resident issues and marketing/sales.