Kelli Sutherland Email & Phone Number

Charlotte, North Carolina, United States

● Handling of inbound calls from our clients employees as well as outboundcalls for follow up required● Answering concerns and questions, educating over the phone and online.Solving complex issues relating to their health care benefits and healthsavings accounts● Accessing customer accounts and product information by toggling betweenmultiple screens and systems, to provide accurate answers and support● Communication with third parties to assist the caller with… Show more ● Handling of inbound calls from our clients employees as well as outboundcalls for follow up required● Answering concerns and questions, educating over the phone and online.Solving complex issues relating to their health care benefits and healthsavings accounts● Accessing customer accounts and product information by toggling betweenmultiple screens and systems, to provide accurate answers and support● Communication with third parties to assist the caller with updates orinquiries and staying current on programs and services through ongoingtraining Show less

Charlotte, North Carolina, United States

● Provided prompt service, managed cash and payments, and maintainedcustomer satisfaction● Assessed customer needs and preferences to make appropriate beverage andfood recommendations● Handled alcoholic orders from servers and other specialty food requestfrom customers● Delivered excellent customer relations, building and maintaining apositive and professional relationship

Charlotte, North Carolina, United States

● Developed Medical Billing/Coding and Data Entry Skills● Executed extensive payer research and tracking● Ensured maximum reimbursement and follow up for the provider● Outbound calls for Prior Authorization and Predetermination initiationprocesses in regards to medical procedures

Columbus, Ga

● Experience in high call volume and financial transactions● Responsible for answering questions regarding customers claims and EOB’sfor both medical and pharmacy● Chosen to handle Supervisor calls for irate customers and effectivelycommunicate their concerns● Chosen to train new team members

West Point, Ga

● Scheduling/Data Entry● Effective time management● Developed great multitasking skills● Customer Service