Utilize training and experience to assist buyers and sellers to achieve their real estate goals. Create competitive market analysis to identify pricing strategies. Develop a marketing plan for clients designed to attract and address the needs of buyers. Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest. Identify properties for sale through the multiple listing service and present them to clients. Assist clients as they explore their financial options. Preside over negotiations and advise clients on suitable courses of action.

• Provided strategic oversight as a regulatory and compliance subject matter expert (SME), effectivelyensuring that all new VELUX products successfully obtained external certification authorizationswhile maintaining existing credentials without market interruption.• Operated in cross-functional collaboration with various standard organization bodies in order towrite, edit, and develop comprehensive industry standards and code guidelines.• Lobbied for product and company interests in communication with regulatory organizations,leveraging experience with legislation to bolster concessions that improved business performance.• Led testing and retrieval of various reports from third-party agencies, adhering to meticulousverification standard operating procedures (SOPs) to accurately answer client technical questions.• Coordinated with product development teams to maintain compliance, cross-checking designchanges with current certifications to ensure uniformity within guidelines.• Exceeded internal benchmarks, rapidly acquiring a robust understanding of policies and proceduresto effectively accomplish petitioning with standards organizations and code officials.

• Acted as a key resource, providing product application information and direct end-user support byexplaining installation techniques, applicable building and industry codes, training customers, andother concepts through the investigation and resolution of warranty claims.• Maintained regular communication with product management teams to improve new and existingproduct development initiatives.• Assisted in creating and reviewing marketing materials, including technical content, installationmethods, application visuals, and warranty claim statements.• Utilized root cause analysis (RCA) to solve customer concerns and questions while safeguardingcompany reputation and integrity; additionally, drove satisfaction key performance indicators (KPIs).

• Actively participated in industry, client, and community relations to enhance company reputation,brand, and image, thereby providing customer-centric professionalism and support.• Spearheaded a business initiative with an electrical contractor, facilitating substantial year-over-year(YOY) revenue growth and profitability and an infrastructure to handle million-dollar projects.• Researched available grants and additional funding funnels while implementing action plans aimedat empowering the community with additional programming initiatives.

Nearly 1 Million square ft of new construction$786,000,000 total project cost• Managed an administrative support staff while ensuring consistent office operation withoutdowntime, regularly communicating directly with the project director and Vice President (VP) toenhance execution of daily benchmarks objectives.• Methodically maintained the entire document organization structure, creating policies andprocedures to streamline and consolidate vendor services.• Led specialist projects as a key liaison completing all outstanding pertinent issues and tasks;composed management reports as needed to provide seamless communication.