Kelli Brookman Email & Phone Number

Edgewater, Md, Us

Annapolis, Md

Folsom, Ca

Established learning and development function for the organization. Lead and manage onsite and remote team of Training Specialists and Instructional Designers responsible for needs assessment, development, and facilitation of content for retail and wholesale channels. Build relationships and identify subject matter experts throughout organization for development of internal and external (customer) training content. Develop, design and implement content/curriculum using webinar, E-learning and virtual modalities to accommodate learners and learning styles. Design and facilitate sales training, recruitment training, and leadership training. Establish ongoing customer training initiative designed to improve technical and soft skills.

Greater Philadelphia Area

* Hired and led innovative, remote/geographically dispersed team that designed and facilitated major training initiatives contributing to move from number 3 position to number 1 in market share.* Featured national speaker on underwriting and risk, selling skills and building teams at national conventions and customer sales conferences.* Key contributor in executive and senior level strategy meetings.

Greater Philadelphia Area

* Led remote team of Training Managers and Instructional Designers.* Developed webinars, online and e-learning content, increasing voluntary participation in online courses by 60% within 1 year.* Managed redesign of e-learning training content to increase customer loyalty and satisfaction, increasing on-line new subscribers by 15% within in year. * Established and developed content for multi-day training programs such as: Consultative Selling, Team Building, Leadership Development, Presentation Skills and CRM Training.

Greater Philadelphia Area

* Managed team of remote Regional Training Managers and Instructional Designers.* Led e-learning, instructor-led and webinar initiatives increasing customer attendance and participation by 25%.* Keynote speaker and panelist for multiple sales conferences and industry initiatives.

Greater Philadelphia Area

* Researched, designed and facilitated customer service training for external customers.* Created and facilitated territory management program for sales.* Created and facilitated leadership training for internal and external customer use.

Greater Philadelphia Area

- Co-authored, implemented and facilitated sales on-boarding program.- Facilitated rollout and training of Salesforce.com.- Created sales training “Sell Like a Rock Star” for internal and external sales teams.

- Researched and designed Income Analysis training program for large financial institution.- Designed training and rollout plan for proprietary software system.

Greater Philadelphia Area

Delivered technical training to underwriters and processors throughout the United States.

Bucks County, Pa

Bachelor Of Arts - Ba

Education record