Kellie Kesner Email & Phone Number

New York, New York, United States

Recruited prior to Mars acquisition to build a best-in-class customer service organization for this high-growth company. Manage 8-figure P&L for transportation budget (added 2022) and 10 figures in indirect revenue. Lead a team of 16 to develop and implement comprehensive strategic plans to improve talent, processes, engagement, and collaboration across functions and aligned with business objectives.As a partner to executives, evaluate and implement process improvements to enhance overall supply chain efficiency and effectiveness. Manage 8-figure item launch and promotion projects annually. Key Achievements• Improved customer cost to serve by over 7 figures and increased execution of retailer and sales strategies. • Reduced manual touchpoints in order processing from ~100% to a streamlined 10% by implementing strategic system enhancements. • Outsourced customer experience team and maintained KPIs – reducing costs and upholding customer relationship. • During COVID, retained service numbers higher than peers; recognized as best-in-class by customers.• One of three selected for Executive Leadership DEI Team; member of Women’s Leadership Team.

Bentonville, Ar

Selected to lead a 9-person customer-facing team in Supply Chain management. Oversaw the 9-figure Gross Revenue Walmart & Club businesses, including service management, value creation, transformation, and revenue generation. Collaborated with Sales & Operations to drive world-class customer experience. Executed Sales strategies while delivering Operations financials and exceeding customer service expectations. Key Brands included: Silk, Horizon Organic, International Delight, Oikos, Activia, Danimals, Evian, Happy Family in Dairy, Dry Grocery, Freezer, Baby, and Beverage verticals. Member, Women’s Employee Resource Group. Key Achievements• Secured over 8 figures in revenue generation and operations productivity projects.• Developed and implemented Strategic Growth Plans aligned with customer and internal strategies to support sustainable growth.• Implemented large, complex tech and other projects to drive improvement and sustainability, including: SAP Conversions, Org Designs, Network Optimization, Supply Chain Efficiency programs, Customer System Changes (EDI, ASN, AIS, CPFR, GRS), New Item launches (Private Label & Branded), Store/Club Customer Product Availability, Customer Data Management, and Cross-Functional Continuous Improvement. • Mentored and coached staff to help them develop professionally and move into leadership roles.

Selected to optimize end-to-end supply chain processes for Walmart & Sam’s (9-figure Gross Revenue) to ensure efficiency, cost-effectiveness, and on-time product delivery. Led a team of 9 and collaborated with cross-functional departments to enhance the overall performance and reliability of supply chain operations. Key Brands & Categories managed included Heinz, Ore-Ida, Smart Ones, Boston Market, StarKist, Kibbles ‘n Bits, 9-Lives, Pup-peroni and Pounce in Dry Grocery, Freezer, and Pet verticals. Key Achievements• Delivered over 8 figures in revenue generation and operational efficiency programs, primarily through promotional execution and implementation of Spoils ARP program.• Spearheaded key transformation projects including: Customer systems, Supply Chain Efficiency Program with ARP, Order & Inventory optimization projects, and Customer Data Management.• Significantly improved the Order to Cash process, including substantial reductions in Days to Pay, effective Deduction and Post Audit management, through effective financial management.• Negotiated and implemented vendor agreements, optimizing financial efficiency and fostering sustainable cost savings.

Lowell, Ar

Various roles in Payroll, Automotive (JIT) Operations, National Account Manager, and lastly, Director of Operations, NE Region.Managed 36 employees responsible for efficient load assignment and customer service for the NE Region.