Kellie Tyler Email & Phone Number

Recruited to help high-value software development and business clients grow and transform their Agile landscape. Responsible for assessing current state, identifying challenges and opportunities, recommending solutions, and providing training to close performance gaps and satisfy objectives from senior leaders. Develop prioritized lists of recommended improvements after weighing performance data analysis and hard/soft skill proficiencies against corporate objectives and stakeholder expectations. Leverage QA background to improve understanding between technical and non-technical teams while building culture of collaboration.· Won additional one-year contract after leading pilot professional development program that optimized quality assurance and SDLC workflows and will be rolled out across seven other API layer and development teams.· Reduced onboarding time for 5000+ employees at largest client from three years to six months after working with managers from across the organizational hierarchy to map current workflows, develop new best practices, and integrate new technologies capable of supporting innovation and improvement.· Eliminated power imbalances and increased efficiency in matrixed teams by updating reporting hierarchies.· Developed and executed variety of Agile training curriculums and coaching programs across multiple industries.

Promoted to design and implement Agile UX/UI best practices for rapidly growing fintech company specializing in blockchain and distributed ledger technology in the Eastern Caribbean Currency Union (ECCU). Managed two Scrum masters and two UX/UI engineers while collaborating with legal, HR, marketing, and product management managers on implementing best practices.· Eased growing pains by embedding collaborative Agile practices into additional departments.· Established continuous improvement processes for managing marketing editorial and production calendars.· Unified customer outreach and marketing materials by creating company style and branding guide.

Established continuous improvement culture for global team while startup was funded by venture capital firm providing sweat equity to operating partners. Developed scalable processes for iOS and Android mobile app team that were crucial to supporting rapid growth in tightly regulated industry.· Reduced manual processes in deployment pipeline from 50% to 5% after facilitating a value-stream mapping session that identified slowdowns in cycle time.· Boosted employee morale by reorganizing teams based on customer impact and feature requests.· Improved communication processes and shortened feedback loops by introducing team working agreements.· Cut costs and increased efficiency by eliminating silos and aligning SDLC and product management workflows.

Promoted to optimize development velocity and speed-to-market of eCommerce initiatives for financial services provider catering to credit-challenged consumers. Spearheaded implementation of scrum methodologies across IT department.· Contributed to company’s entry into enterprise markets by training team and facilitating user story mapping sessions that resulted in effective development of innovative new feature.· Increased customer satisfaction and improved product by serving as collaborative product manager.

Draper, Utah

Piloted introduction of Scrum methodology across business analysis team. Assessed operations and closed performance gaps by using internally developed training materials to educate, mentor, and upskill staff. · Built an Agile Center of Excellence (CoE) that allowed successful pilot program to be rolled out company-wide.· Increased efficiency and productivity enough to justify doubling of department by training software and quality engineers on Agile practices within the software development lifecycle.· Decreased production timeline by encouraging a culture of innovation and collaboration that eliminated silos and introduced voice of the customer into development/quality processes.

West Valley, Utah

Worked as a change agent to implement Agile framework and establish a product management function across a large, complex business area for international direct-selling corporation. Developed and delivered standard and just-in-time training to embed Scrum practices cross-functionally. Reduced employee churn and reinvigorated underperforming internal application development department with 25 product owners, engineers, quality analysts. • Partnered with CTO on establishing increased visibility into release pipeline, deliverables schedule, and ticketing management after significant reorganization of IT department.• Streamlined and enhanced customer experience by identifying process challenges after completing in-depth analysis of performance data, interviewing clients, and mapping operational workflows.• Improved product by introducing user stories, reassessing KPIs, and using data to design new best practices.• Increased and preserved institutional knowledge by aligning teams behind clear objectives, developing collaborative communication flows, and building positive team dynamics.

Greater Salt Lake City Area

Promoted to design processes that increased visibility into client-facing data quality/management programs and improve customer satisfaction for academic laboratory on the forefront of diagnostic medicine. Piloted creation of detailed use cases and requirements to boost readability and ease of use for end-users. Partnered with product owners to meet client expectations and deliverables schedule. Led sprint planning, daily scrums, retrospectives, and workshops. · Collaborated with internal clients to introduce scrum methodologies and educate staff on Agile processes.· Worked on-site to identify issues, remove impediments, reduce risks, and recommend solutions by refining and creating effective processes that established compliance with regulatory and company standards.

Greater Salt Lake City Area

Wrote and maintained multiple test suites for a variety of software applications to facilitate continuous improvement.· Diagnosed and resolved data issues in SQL database using quality assurance and testing resources.

Bachelor Of Arts - Ba, Organizational Communication, General

Associate Of Science - As, Sociology