Kellie Mcbride Email & Phone Number

Indianapolis, Indiana, United States

Served as a consultant to healthcare service providers, adeptly managing a diverse client portfolio and overseeing project management initiatives. Provided expert guidance and support in third-party billing solutions while driving enhancements in operational efficiency• Attained exemplary levels of client satisfaction by delivering personalized, exceptional services and tailored solutions, collaboratively crafted with clients to ensure their needs were met effectively.• Provided expert guidance and support to clients as a trusted business advisor, aiding in the resolution of complex challenges, optimizing operations to drive growth and success, and navigating Medicare and Medicaid systems effectively.• Implemented a novel client engagement initiative, employing tailored communication strategies to cultivate enhanced relationships with both prospective and current clients, resulting in a 95% client retention rate for the company.

Greenfield, Indiana, United States

Elevated to this leadership role overseeing all fitness trainers and managing facility and equipment operations, while also collaborating with various hospital departments to spearhead different wellness initiatives and community engagement programs. • Directed and mentored a team of 35-45 staff members, comprising of personal trainers, exercise specialists, and group fitness instructors, fostering a culture of collaboration and excellence in the workplace. • Enhanced the employee onboarding experience by redesigning training programs and introducing professional development opportunities, fostering a skilled and motivated staff while promoting continuous growth and advancement.• Took charge as the key user of Technogym backend software, leveraging data analysis to generate reports and extract insights, aiding in staffing, scheduling, equipment maintenance, and program optimization decisions. • Partnered with the hospital’s marketing team to craft and implement a thorough digital and social media marketing strategy, leading to a 20% boost in client engagement and expanded outreach endeavors.• Collaborated with physicians and operational teams to establish a comprehensive employee wellness program for over 1.5K hospital staff, integrating wellness initiatives, participation incentives, preventative physical check-ups, and more. This initiative led to reduced hospital admissions and medication requests by staff, along with enhanced staff well-being.