Kellie Mcbride Email & Phone Number

Charlotte, North Carolina, United States

• Oversees Customer Service Associate and Sales Support Associate• Plays a key role in customer service process improvement projects• Responsible for training new customer service staff • Actively resolves problems and assists in the development of a customer contacts system within CRM.• Facilitates Reprint and print-copy sales from start to finish.• Handles subscription team requests in the backend system• Sets up association partnership subscriptions.• Completes Weekly CRM reporting/clean-up, including approving new accounts.• Serves as GTS liaison for team – creates tickets, meets with GTS, conveys updates to team and clients.• Facilitates unpaid revenue collections for Subs, Atlas, and Events • Tracks ecommerce business and analyzes data to share with pertinent teams.• Works with USPS on delivery issues. • Manages credit voucher system for events team.• Creates training materials for subscriptions and service teams.• Completes subscription renewals monthly and annually. • Works with Events Team on subscriber attendees.• Manages a monthly subscription sales goal efficiently and proactively

Charlotte, North Carolina, United States

• Managed Customer Service Associate and coordinated all customer service support• Played a key role in customer service process improvement projects• Provided support to Administrative Specialist & Management Support and Cash Manager roles• Created and maintained all customer service how-to and training docs, including email templates and call scripts for common customer service issues.• Responsible for training new customer service staff • Actively resolved problems and assisted in the development of a customer contacts system within CRM• Managed a monthly subscription sales goal efficiently and proactively.• Facilitated reprint and single-copy sales

Charlotte, North Carolina, United States

• First contact resolution for all SBJ clients and subscribers across all contacts. Served as the SBJ brand ambassador to clients when handling issues.• Trouble shot issues in a creative manner in the moment and escalated when necessary• Tracked and coded customer service queries• Communicated process improvement suggestions to manager • Searched for lead opportunities and distributed referrals to sales team• Supported subscription sellers with customer service and administrative functions• Facilitated reprint and single-copy sales

Charlotte, North Carolina, United States

• Prospected and completed sales outreach to individuals in specific parts of the industry who fit attendee profiles for various conferences and events• Communicated with team executives, leagues, corporate sponsors, agencies and a variety of service providers• Built and maintained ongoing pipeline of active prospects and clients by utilizing database resources, CRM, and competitive contacts• Maintained organized database of prospects, contacts, and sales• Provided weekly sales activity• Handled conference and events registration process • Met and exceeded sales goals

Charlotte, North Carolina, United States

· Evaluated leads obtained through client referrals, agency databases, and personal networking.· Met with existing and prospective clients each week to select appropriate insurance policies.· Educated potential clients on insurance options and calculate quotes.· Upsold additional products and services after identifying the needs of customers.· Attended continuing education courses and trainings to gain additional insurance industry knowledge.

Charlotte, North Carolina, United States

· Maintained complete and accurate records of all necessary paperwork for classroom activities including grades, attendance, emergency contacts, observations, and data.· Acted as lead representative and decision-maker for grade-level team on multiple school-wide committees.· Conducted training for staff members across the school in new curriculum and school-wide programs.· Attended professional development courses, educational conferences, and in-service trainings as part of ongoing self-development efforts.· Instructed/coached various extra-curricular clubs and teams, including Girls on the Run, Odyssey of the Mind, and Fire & Life Safety Bowl.· Tracked and analyzed data to identify trends in student performance and assess progress.· Collaborated with colleagues, parents, and community partners to meet the educational needs of diverse learners.· Encouraged interactive learning and 21st century skills by incorporating educational software and technology.· Created and maintained the grade-level website; updated weekly with communication for parents.