Kellie Pardoe Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• Customer Account Management: working with key account managers and service delivery teams to ensure consistent reporting and KPI management to improve relationship health with key clients
• Voice-of-the-Customer: facilitating and coordinating the survey and interview process with our largest customers to obtain key insights and measures about the ways Datacom provides value to change the way we deliver.
• Regional partnerships: helping to facilitate and establish… Show more
• Regional partnerships: helping to facilitate and establish industry-wide partnership in the Auckland region with tertiary and trade institutes and technology partners to grow new revenue
• Project and Financial: providing analysis and reporting on revenue and profitability across key service lines and business units to provide focus and insights driving an overall improvement in margin
• Internal Facilitation: facilitating monthly learning sessions between Datacom’s account managers and new service and future technology trend experts to enable better solutions in market to customer problems

Auckland, Auckland, New Zealand

• Brand Content Creation: Creation of exclusive brand content to use for their own marketing purposes.
• Account Management: Account Management, social media management, and Marketing Consultant for Something Blue.
• Digital Marketing: Selected to work on brand development and marketing with a number of high profile brands including BMW, Dyson, MyFoodBag, Freedom Furniture, Miele, Elizabeth Arden, Clinique, Roku gin, Spark, Cotton.
• Brand… Show more
• Brand Ambassador: Representing exclusive brands such as Villa Maria, Seed Heritage, Aimn Activewear, Saben.
• Public Relations: Associations with PR/social media organisations including WeAreTenzing, the Social Co, Pead PR, & Undertow Media. Attended brand launch and PR events. Show less

Auckland, Auckland, New Zealand

Investing in quality time raising two amazing children

Auckland, New Zealand

• Customer Account Management: Managed and supported a range of high value customers. Created strong relationships at a corporate level, promoting business partnerships, leading to higher customer satisfaction.
• Sales: Identified and closed sales opportunities through a deep insight into customer needs in the telco and mobile areas.
• Portfolio Management: Formulation of account plans and engagement models enabling a strategic approach to selling.
• Achievements: Meeting and… Show more
• Achievements: Meeting and exceeding sales targets across the range of Gen-I products and services. High customer satisfaction scores across the portfolio. Various awards for outstanding customer service and sales.

Auckland, Auckland, New Zealand

• Operations: Scoping of order site requirements, documentation and maintenance of change releases.
• Commercial: Ownership and management of client specific Service Level Agreements (SLA).
• Project Coordination: End to end project coordination of voice and data installations, coordination of technicians, providing technical direction to clients and the Client Delivery Team.
• Customer Service: Supporting the end customer with any installation queries or escalations.
• Sales:… Show more
• Sales: Quoting for sales opportunities, managing the sales process from order processing through to delivery.

Auckland, Auckland, New Zealand

• Operations: Coordinating customer support within Telecom to provision and remediate technical issues.
• Project Coordination: Project coordination of new installations and changes, coordination of third-party providers, providing technical support for customers.
• Customer Service: Supporting the end customer with any installation queries or escalations.
• Achievements: Several process improvement recommendations adopted resulting in faster installation timeframes and higher levels… Show more
• Achievements: Several process improvement recommendations adopted resulting in faster installation timeframes and higher levels of customer satisfaction. Show less