Kellie Pardoe Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• Customer Account Management: working with key account managers and service delivery teams to ensure consistent reporting and KPI management to improve relationship health with key clients • Voice-of-the-Customer: facilitating and coordinating the survey and interview process with our largest customers to obtain key insights and measures about the ways Datacom provides value to change the way we deliver services to the market • Regional partnerships: helping to facilitate and establish… Show more • Customer Account Management: working with key account managers and service delivery teams to ensure consistent reporting and KPI management to improve relationship health with key clients • Voice-of-the-Customer: facilitating and coordinating the survey and interview process with our largest customers to obtain key insights and measures about the ways Datacom provides value to change the way we deliver services to the market • Regional partnerships: helping to facilitate and establish industry-wide partnership in the Auckland region with tertiary and trade institutes and technology partners to grow new revenue• Project and Financial: providing analysis and reporting on revenue and profitability across key service lines and business units to provide focus and insights driving an overall improvement in margin• Internal Facilitation: facilitating monthly learning sessions between Datacom’s account managers and new service and future technology trend experts to enable better solutions in market to customer problems• Strategic partnerships: Collaborating with the tertiary sector to create new talent partnerships for early careers folk into the technology sector. Facilitating WIN (Wynard innovation neighborhood) outcomes, who’s purpose is focus is to Develop Talent, improve knowledge sharing to drive innovation and provide an international speaker series bringing new thinking to NZ • Events: Customer lead on NZ’s biggest annual hackathon (Datacomp) bringing together creative folk across NZ & AUS to solve customer challenges through a 3 day event that lifted cultural engagement and fun across the business. Show less

Auckland, Auckland, New Zealand

• Brand Content Creation: Creation of exclusive brand content to use for their own marketing purposes. • Account Management: Account Management, social media management, and Marketing Consultant for Something Blue.• Digital Marketing: Selected to work on brand development and marketing with a number of high profile brands including BMW, Dyson, MyFoodBag, Freedom Furniture, Miele, Elizabeth Arden, Clinique, Roku gin, Spark, Cotton On, Uber Eats, Lexus, Clarins, and many more. • Brand… Show more • Brand Content Creation: Creation of exclusive brand content to use for their own marketing purposes. • Account Management: Account Management, social media management, and Marketing Consultant for Something Blue.• Digital Marketing: Selected to work on brand development and marketing with a number of high profile brands including BMW, Dyson, MyFoodBag, Freedom Furniture, Miele, Elizabeth Arden, Clinique, Roku gin, Spark, Cotton On, Uber Eats, Lexus, Clarins, and many more. • Brand Ambassador: Representing exclusive brands such as Villa Maria, Seed Heritage, Aimn Activewear, Saben.• Public Relations: Associations with PR/social media organisations including WeAreTenzing, the Social Co, Pead PR, & Undertow Media. Attended brand launch and PR events. Show less

Auckland, Auckland, New Zealand

Investing in quality time raising two amazing children

Auckland, New Zealand

• Customer Account Management: Managed and supported a range of high value customers. Created strong relationships at a corporate level, promoting business partnerships, leading to higher customer satisfaction.• Sales: Identified and closed sales opportunities through a deep insight into customer needs in the telco and mobile areas. • Portfolio Management: Formulation of account plans and engagement models enabling a strategic approach to selling.• Achievements: Meeting and… Show more • Customer Account Management: Managed and supported a range of high value customers. Created strong relationships at a corporate level, promoting business partnerships, leading to higher customer satisfaction.• Sales: Identified and closed sales opportunities through a deep insight into customer needs in the telco and mobile areas. • Portfolio Management: Formulation of account plans and engagement models enabling a strategic approach to selling.• Achievements: Meeting and exceeding sales targets across the range of Gen-I products and services. High customer satisfaction scores across the portfolio. Various awards for outstanding customer service and sales achievements. Show less

Auckland, Auckland, New Zealand

• Operations: Scoping of order site requirements, documentation and maintenance of change releases. • Commercial: Ownership and management of client specific Service Level Agreements (SLA).• Project Coordination: End to end project coordination of voice and data installations, coordination of technicians, providing technical direction to clients and the Client Delivery Team. • Customer Service: Supporting the end customer with any installation queries or escalations.• Sales:… Show more • Operations: Scoping of order site requirements, documentation and maintenance of change releases. • Commercial: Ownership and management of client specific Service Level Agreements (SLA).• Project Coordination: End to end project coordination of voice and data installations, coordination of technicians, providing technical direction to clients and the Client Delivery Team. • Customer Service: Supporting the end customer with any installation queries or escalations.• Sales: Quoting for sales opportunities, managing the sales process from order processing through to delivery.• Achievements: Creation and implementation of new processes resulting in significant improvements in the provisioning of telecommunication services, various awards for outstanding levels of service. Show less

Auckland, Auckland, New Zealand

• Operations: Coordinating customer support within Telecom to provision and remediate technical issues. • Project Coordination: Project coordination of new installations and changes, coordination of third-party providers, providing technical support for customers. • Customer Service: Supporting the end customer with any installation queries or escalations.• Achievements: Several process improvement recommendations adopted resulting in faster installation timeframes and higher levels… Show more • Operations: Coordinating customer support within Telecom to provision and remediate technical issues. • Project Coordination: Project coordination of new installations and changes, coordination of third-party providers, providing technical support for customers. • Customer Service: Supporting the end customer with any installation queries or escalations.• Achievements: Several process improvement recommendations adopted resulting in faster installation timeframes and higher levels of customer satisfaction. Show less