Supports store leadership through administrative duties related to staffing, scheduling, talent acquisition, training, compliance, and payroll.

•Accounting bookwork practices at the store which includes the reconciliation and recording of drawers, balancing the office cash•Assists in the research and investigation of any discrepancies•Prepares bank deposits or assists with their preparation, making sure they are completed in a timely manner and are accurate•Monitors the performance of cashiers and lot attendants and provides feedback to management•Follows and enforces all Front End policies and procedures•Participates in training/retraining of front end associates to ensure high levels of productivity, speed, accuracy and courtesy •Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages

-Lead and enabled a team of associates to deliver the best possible customer experience in the store. This included coaching, and training associates, delegating, follow-up on daily tasks, managing performance, and ensuring adequate department coverage. -Monitored use of store power equipment and coaching associates on safe behaviors and lifting techniques.-Collaborated with front-end and back-end operations associates to ensure items are adequately stocked.-Planned, scheduled, monitored and successfully implemented all non-selling operations in the front end of the store, facilitating the store’s ability to provide superior customer shopping experience.

Fulfillment Coordinator with experience in the management of order fulfillment and logistics in a fast-paced, high-volume environment. -Manage order fulfillment processes, including order entry, inventory management, and shipping.-Ensure timely and accurate processing of orders, including pick and pack processes, and shipment tracking.-Conduct quality control checks to ensure that products meet quality standards and customer specifications.-Communicate with customers regarding order status, shipping information, and product availability.-Collaborate with internal teams to develop and implement effective inventory management strategies.-Develop and maintain relationships with third-party logistics providers and transportation carriers.-Analyze order fulfillment data to identify opportunities for process improvement.-Ensure compliance with all relevant laws, regulations, and company policies.-Provide regular reports on order fulfillment performance to management.

• Directed a team of 25 partners and helped them maintain positive customer relationships. The customer connection score went from 12-45 within 6 months. • Maximized employee morale and productivity by 20%, ensuring staff is well-briefed and constantly motivated on all aspects of their work daily.• Held weekly meetings with Shift Supervisors to organize and distribute tasks for each new partner and their development track and quarterly to launch a new product • Successfully increased sales by 40% in the last year• Developed key relationships with District, Regional, and corporate alliances

Lowes Home Improvement, Westminster, MD-Prepared financial reports for presentation to store manager. -Created and maintained an electronic database for Quality Files: managing inventory, pricing controls and cash office discrepancies. -Created, Edited, and distributed schedules for all departments within the store. -Provided Administrative support to the Cash Office, Pricing Coordinator, Special Order Sales, and Delivery Departments. -Supplements HRM functions as required necessary: New Hire Orientation, scheduling and editing, and Payroll. -Ordered all supplies and processed all invoices, mileage reimbursement, installed sales invoices and detail invoices. -Opened,distributed, routed mail as appropriate; responded to and/or followed up on routine correspondence and requests. -Participated in performance improvement activities to improve overall effectiveness of the front -end department.-Conducted audits to control cash overages and shortages-Maintained a record of monthly expenses and gathered information to determine causes of over and/or under expenditures

-Employee Management-Inventory Controls -Merchandising, Display Set-Up, and new Store Set-Up -Maintained a record of monthly expenses and gathered information to determine causes of over and/or under expenditures-Food Safety Representative: Food Safety Certified, made sure all team members were kept up to date with Environmental and Safety IssuesParticipated in quality improvement activities, such as Q.A.S.A. audits, to improve overall effectiveness and cleanliness