Experienced, people manager focused on leading and coaching teams to deliver high quality services to clients. Skilled in reviewing and developing business practices and processes to improve the customer experience and deliver improved efficiencies. Extensive experience in the interpretation and application of legislation and policy and the provision of complex information to clients through various channels. Skilled project manager able to deliver significant and complex projects on time and within budget. With exceptional written and verbal communication skills, able to build authentic, respectful, and sustainable relationships with senior managers, colleagues, team members, clients, and key stakeholders.