Kellie Phillips Email & Phone Number

Whittier, Ca

• Oversee, provide training, support and direct supervision for field staff• Implement and maintain policies and procedures• Coordinate and facilitate weekly and monthly meetings• Responsible for resident service practices for three sites including two senior communities and one family community• Oversee, provide training, support and direct supervision for a team of 8-10 volunteer staff members• Financial planning and budgeting for monthly programming and property needs• Engage in a community assessment process, including surveying residents, identifying community assets, and local community partners • Work in collaborative and productive partnerships with staff, property managers and third-party providers to meet property needs and resolve resident problems • Design and provide programs that promote good health, well-being and positive social development• Conduct intakes, complete comprehensive evaluation of resident’s needs, and with resident’s participation and consent, prepares a case plans• Report monthly activities, expenditures, case notes, and written reports and correspondence on resident services• Contact and provide referrals to outside agencies • Build trust with residents in order to establish effective helping relationships • Identify human and community service needs of residents • Develop and maintain a comprehensive list of resources available in the community for residents’ benefit

ILLUSTRATIVE EXAMPLES OF WORK/ESSENTIAL FUNCTIONS Engage in a community assessment process, including surveying residents, identifying community assets, local community partners Coordinate and implement programs according to the LINC Cares model Work in collaborative and productive partnerships with staff, property managers and third-party providers to meet property needs and resolve resident problems Design and provide programs that promote good health, positive social development, and strong academic performance for low-income children, homework support, monitoring student behavior, mentoring, etc. Contact and provide referrals to outside agencies Oversee work performance and coordinate volunteers as identified for specific sites; communicate with volunteers on a consistent basis to ensure program needs are met Report monthly activities and expenditures and prepare written reports and correspondence on program reporting Responsible for coordinating aspects of a new resident’s move-in and orientation to the community and maintaining communication with residents and residents’ families to ensure highest resident satisfaction Conducts intake, completes comprehensive evaluation of resident’s needs, and with resident’s participation and consent, prepares a case plan Build trust with residents in order to establish effective helping relationships Identify human and community service needs of residents Makes rounds daily to greet residents in assigned area and to assess services Document meetings, case plans, and assessments on appropriate forms, in a timely manner and with excellent documentation practices Develop and maintain a comprehensive list of resources (employment, education, social service agencies) available in the community for residents’ benefit Perform other duties as assigned Represent LINC Cares at local collaborative networks

Lancaster, Ca

Advocate certification training: Sexual Assault and Domestic ViolenceParticipated in on-call shifts for emergency response servicesAdvocated for Sexual Assault and Domestic Violence survivors

Lancaster, Ca

• Assisted and organized after school activities • Helped provide a safe and comfortable environment • Tutored/ assisted with academics • Prepared snacks• Monitored behavior and play

• Provided exceptional assistance to students, faculty and staff• Greeted students and public in a friendly and welcoming manner• Provided clerical support including typing, filing, directing calls, handling copies, faxes and scans• Maintained files and handled confidential materials in a professional, private manner• Prepared invoices, expenditures and notice of hire forms• Organized and designed templates for surveys, data sets, etc. • Helped organize, plan and prepare for school events