Kellie Sims Email and Phone Number

With over 14 years of work experience in the insurance industry, I have developed strong oral communication and data entry skills that enable me to provide excellent customer service and process claims efficiently. As a Lead Claim Processor at BlueCross BlueShield, I oversaw a team of 10 claim processors and ensured compliance with company policies and regulations. I also handled complex and escalated claims and resolved customer inquiries and complaints. Previously, I worked as a Customer Service Specialist at Voya Financial, where I assisted customers with their retirement plans and benefits, and performed data entry and verification tasks. I have a beginner level of Spanish fluency, which I obtained from Duolingo in 2016. I am passionate about helping people access quality health care and achieve their financial goals. I am looking for an opportunity to leverage my skills and expertise in health insurance and customer service in a dynamic and diverse organization.