Kellie Whitaker Email & Phone Number

Cincinnati, Ohio, United States

Covington, Kentucky, United States

Supervised administrative support staff and interns to coordinate front end revenue cycle management and collections of services rendered. Facilitated and drove performance improvement processes related to Outpatient Services billing, reporting, tracking, and coordination in collaboration with the Director of Outpatient Services Department. Established and maintained clinical files in the electronic health record, through monitoring compliance and clinician signatures. Managed clinical… Show more Supervised administrative support staff and interns to coordinate front end revenue cycle management and collections of services rendered. Facilitated and drove performance improvement processes related to Outpatient Services billing, reporting, tracking, and coordination in collaboration with the Director of Outpatient Services Department. Established and maintained clinical files in the electronic health record, through monitoring compliance and clinician signatures. Managed clinical recommendations for clients, as well as managed service pending lists and case assignments. Communicated effectively with clients and families regarding billing questions and concerns, collections for services rendered, and communications with insurance companies. Maintained departmental reports involving authorized services, claim errors and clinical documentation to ensure proper billing of services rendered. Worked cooperatively with multiple departments, including Quality Assurance and Revenue Cycle Management regarding specialized grants for Outpatient Services. Show less

Covington, Kentucky

Provided excellent customer service to all clients and families in need of behavioral health and addiction treatment support. Managed all client documentation and process client referrals for the outpatient services department. Responded to all client questions and concerns regarding services offered and provided. Verified insurance coverage for requested services to ensure proper payment of services rendered. Provided administrative support to the reception area, including check clients in for… Show more Provided excellent customer service to all clients and families in need of behavioral health and addiction treatment support. Managed all client documentation and process client referrals for the outpatient services department. Responded to all client questions and concerns regarding services offered and provided. Verified insurance coverage for requested services to ensure proper payment of services rendered. Provided administrative support to the reception area, including check clients in for appointments, collected payments, scheduled appointments and communicated updates to clinicians and clients. Served as a technical support and point of contact for all questions and concerns regarding the electronic health record system. Managed departmental communications through weekly reports. Assisted the Marketing and Development Departments with a variety of needs and requests, such as donations and materials used for presentations and distribution. Show less

Cincinnati, Ohio

• Provided administrative support to directors and client engagement teams. • Assisted in the planning and coordination of events and programs.• Composed and formatted documents such as financial statements, presentations, proposals and other client deliverables.• Processed and e-filed tax returns for individuals and companies. • Inputted and maintained client data into various platforms such as XCM Solutions, Practice Management and Prosystem.• Responsible for the… Show more • Provided administrative support to directors and client engagement teams. • Assisted in the planning and coordination of events and programs.• Composed and formatted documents such as financial statements, presentations, proposals and other client deliverables.• Processed and e-filed tax returns for individuals and companies. • Inputted and maintained client data into various platforms such as XCM Solutions, Practice Management and Prosystem.• Responsible for the onboarding and development of new employees and work towards continual process improvements. • Implemented and created all training guides, guidelines and procedures within the administrative department. Show less

Cincinnati, Ohio

International Patient Program• Experienced in working with a diverse population of patients, families and employees.• Provided support for both domestic and international patients seeking treatment.• Initiated and maintained relationships with outside departments and vendors, serving as the department liaison for procuring office machinery, supplies and furniture.• Provided administrative support through scheduling calendars and expense management; processed and tracked… Show more International Patient Program• Experienced in working with a diverse population of patients, families and employees.• Provided support for both domestic and international patients seeking treatment.• Initiated and maintained relationships with outside departments and vendors, serving as the department liaison for procuring office machinery, supplies and furniture.• Provided administrative support through scheduling calendars and expense management; processed and tracked check requests, invoice management and expense reports.• Coordinated business travel arrangements for leadership. • Provided excellent customer service to all patients, families and employees. Show less

Cincinnati, Ohio

Family Resource Center, Family Relations Department• Assisted in the planning, implementation, and coordination of events and programs for patients and families.• Provided support, personal assistance, problem solving and referral information to all parents, professionals, and hospital guests. • Assisted in overall growth and success of the Family Resource Center.• Worked cooperatively with other departments to fulfill families’ and patients’ requests. • Assisted with… Show more Family Resource Center, Family Relations Department• Assisted in the planning, implementation, and coordination of events and programs for patients and families.• Provided support, personal assistance, problem solving and referral information to all parents, professionals, and hospital guests. • Assisted in overall growth and success of the Family Resource Center.• Worked cooperatively with other departments to fulfill families’ and patients’ requests. • Assisted with operational support by compiling statistics on usage, demographics, and services.• Educated, sold and was responsible for inventory of Safety Resource Center supplies sold to patients, families and employees. Show less

Cincinnati, Ohio

Guest Services, Family Relations Department• Provided excellent customer service to all patients and staff.• Arranged the accommodations for families of patients.• Verified visitation rights for the safety of patients and their families.• Provided information, referral, and support services for families at the hospital.• Worked closely with a team to provide services. • Implemented new materials into the job to make training for future employees efficient.

• Processed all sales and business transactions in a professional and timely manner.• Delivered excellent customer service to all customers as well as employees and ensured a positive work environment.• Maintained the integrity of the Copy and Print Department while driving sales.• Increased knowledge and skills through self-motivation, formal education, and in-house training.• Provided support to co-workers by interaction and working well in a team environment.