Kellie Whitaker Email & Phone Number

Overland Park, Kansas, United States

Built unique Access VBA application to address meeting Payment Card Industry Data Security Standard; tracking monthly inspections for ~ 22,000 credit card devices. Created automation which reduced workload from 170 hours a month to less than 10 hours.• Partnered with Sales, Marketing, and Vendor to re-launch Share and Compare, a website for retail sales representatives, providing accurate quote estimates for customers. Identified, prioritized, tracked, and implemented fixes to increase the usability and accuracy of the tool. Overall usage increased by 2,121%, reaching 55,532 estimates generated monthly.• Built standards to assist the field in setting billing expectations with Sprint customers appropriately. Partnered with channels, defining training content, and assisted in implementing final content, partnered with sales channels and field to re-launch Sprint’s automated billing expectations tool, The Customer Summary. • Partnered with field to update and publish a paper quote sheet for when system outages occurred.

Program managed the following projects through the year, which support and assisted retail representatives: The Customer Summary, Share And Compare, ShopperTrak, In-Store Delegator Tool, Address Reconciliation Across All Front Ends, Authentic ID, Inspecting Credit Card Devices, and Sim Centricity EIR - Phase 1. • Documented program knowledge of the Affiliate program and transition activities to a peer.• Partnered with Network and IT to launch a second data center for an Affiliate.

Project managed multiple programs for implementation with the Affiliates. Managed numerous activities, including IT, systems and tools, operations, reporting, marketing, legal, merchandising, and inventory activities, which all supported the Affiliates. • Developed SQL, Teradata, and VBA, regularly providing over 120 various reports per month to the Affiliates.• Responsible for reviewing/identifying impacts to the Affiliates for systems and tools including the upcoming order entry system changes.• Managed program-related activities for onboarding/offboarding Affiliate Company Owned Retail (COR) stores. Owned support and oversight with onboarding Affiliated employees.• Managed/updated a products/services legal exhibit; filed and provided access to legal documents.• Created Excel VBA logistics order form to provide Affiliates with front-end forms needed to support their business in response to program bandwidth increasing by 100% in one year, simplified the device logistics group’s workload to assist in Affiliate demand for devices.

Provided weekly/monthly performance reporting for sales representatives, supervisors, and managers. Built Access VBA automation that stack ranked all individuals based on key business factors. Reports used for monthly compensation, Presidents Club, incentive contests, and numerous HR activities.• Built Excel VBA program, which automated daily trunk reporting that a peer previously spent four hours a day manually ten keying data into Excel spreadsheets. Reporting was used to create accurate weekly and monthly forecasts.• Provided vendor managers forecast reporting, showing the total number of hours needed by half-hour throughout the day to support Sprint’s business needs.

Maximized company revenue by reducing churn and upselling various products for customer needs.Worked on various projects to accomplish specific goals set by each program’s marketing manager.

• Ensured call centers’ quality through monitoring of calls and providing coaching and feedback to sales agents and supervisors.• Proposed and implemented an incentive program allowing employees to wear casual attire at Sprint’s National Sales Call Center. • Responsible for Quality Assurance reporting needs. Completed various nightly, weekly, and monthly reports (e.g., qualitative/quantitative to supervisors, managers, and vendors).

Consistently overachieved monthly sales goals. Demonstrated quality sales integrity with customers leading to being nominated as the liaison between Customer Service and Sprint Sales, Care Ambassador Program.

Bachelor'S Degree, Business Of Science In Business Administration - Marketing Functional

Bachelor'S Degree, Bachelor Of Science In Business Administration - Management Functional

Certificate, Web Design And Development, 4.0