Kellie Young Email & Phone Number

Delaware, OH, US

United States

Dublin, Ohio

• Managed multiple implementations of various Fintech products for some of the largest financial institutions in the United States. Worked on multiple bank acquisitions to ensure data was migrated successfully with no.
• Developed a streamlined process to implement Zelle and other payment products which reduced cycle time by 30%
• Provided feedback to internal stakeholders to improve the product offerings based on client feedback
• Worked with internal teams to assist in creation of a new data gathering process to streamline and reduce potential errors in the requirements gathering process
• Implemented new processes to engage and schedule custom work with engineering teams to reduce delays in delivery
• Created training for client customer service teams on new products being implemented

o Oversaw all new implementations and support projects and acted as a point of escalation for any client issueso Forecasted, planned, and prioritized all development work across eight engineering teams in the United State and Indiao Hired, trained, and mentored and new project managers, business analysts, and support staffo Ran weekly company engagement.

• Managed the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within estimated parameters
• Proactively communicated client/release status, issues and risks to clients and management
• Established clear ownership for project tasks, ensure that team members have the tools needed to provide timely feedback to clients
• Developed, maintained, and managed release schedules for all operational clients
• Managed resource planning and organizational capacity planning for operational clients
• Supported better management reporting, information flow and management, business process and organizational planning

• Gathered requirements and implemented new land management software on several multi-million dollar projects.
• Created high level and complex business process flow charts and traceability matrices
• Demo software to potential clients for the sales department
• Created wireframes, detailed use cases, user stories, and data mapping
• Provided training to all new business analysts and product support representatives
• Train administrative users and end users on how to use application

• Piloted a new department to manage all employer sponsored Medicare Part D plans
• Developed department processes and procedures and assisted with writing all standard operating procedures
• Identified and corrected various compliance issues
• Trained and developed new representatives as the department expanded
• Audited various processes and identified gaps in productivity and worked with various departments to close these gaps
• Managed 12 client accounts and ensured all needs were met including, but not limited to: enrollment issues, member complaints, claims processing/rejections, and billing inquiries

• Managed a team of seven sales associates and indirectly supervised 20 employees
• Succeeded in hitting or exceeding the sites sales goals every month
• Hired, trained, and coached all sales representatives

• Taught various classes including: Sales, Human Resources, Principles and Practices of Business I and II
• Created fun and educational hands on activities to engage students and allow them to apply business theory to real life situations
• Mentored the students working for the college radio station and assisted with selling ads to help fund the station