- Coordinate front office operations.- Oversee patient scheduling, referrals, and prior authorizations.- Ensure the practice’s compliance with HIPAA, ADA, OSHA, and other regulatory requirements.- Manage contracts with insurance companies.- Prepare and submit clean claims utilizing EMR software.- Post patient and insurance payments.- Prepare the daily deposit and conduct a monthly audit of all payments.- Spearhead the practice's participation in Quality Incentive Programs.- Interact with patients and address any concerns or complaints.- Maintain the company’s website, internal network, and remote network.- Conduct staff meetings and performance reviews.- Assist with check-in, check-out, and triaging phone calls.

Reviewed the quality and content of Individual Support Plans to ensure their compliance with GA DBHDD Medicaid waiver policies.Trained and supervised Support Coordinators on how to properly conduct an ISP, read and incorporate assessments completed by DBHDD Nurses, Behavior Specialists and Physicians, and enter the ISP into the CIS database.Trained and supervised Support Coordinators statewide on how to conduct a SIS interview for Medicaid waiver participants.

Managed a caseload of 45 developmentally disabled individual’s participation in and satisfaction with Medicaid waiver services. Completed monthly face to face and/or ancillary contacts with the individual and their team of support. Created meaningful, person-centered service plans that identify the person’s wants, needs, hopes, and capabilities. Ensured the timely completion of the DMA6, SIS, HRST and other required documentation and assessments.

Reviewed the teacher’s plans, duties and schedules to be followed during the teaching day. Taught the outlined lesson and maintained the established routine, structure, and procedures of the school and assigned classroom. Completed a detailed evaluation of the day’s activities including results of the day’s lesson plans and student behavior.