Kelli H. Email & Phone Number

Carrara, Qld, Au

Gold Coast, Queensland, Australia

Gold Coast

Profile Summary:As a Customer Solutions Consultant at Probe / My Aged Care since March 2021, I have been dedicated to delivering exceptional service to clients nationally. My responsibilities encompass both inbound and outbound communication channels, including voice and web-based interactions. I consistently meet and exceed client and company requirements by effectively handling various forms of communication, phone calls, white mail, and emails interactions.My focus on client expectations has led me to identify and prevent potential problems, contributing to continuous improvement and enhanced outcomes for the business, clients, and staff. I am known for my excellent administrative skills, which I employ to maintain positive relationships with customers and clients in a professional and compliant environment. This commitment to professionalism has bolstered the company's reputation among existing customers and contributed to the expansion of our clientele.In my role, I showcase strong management skills by effectively organizing and prioritizing tasks to meet demanding schedules and achieve sales targets and key performance indicators (KPIs). I thrive in a deadline-driven environment, employing my problem-solving and objection-handling skills to overcome challenges. With a keen attention to detail, I ensure that all identified risks are promptly addressed, playing a proactive role in finding solutions to emerging issues.My ability to work autonomously while also contributing positively to a team environment is a hallmark of my work style. I consistently demonstrate a respectful attitude and maintain a high level of performance both as an individual and as part of a high-performance team.Overall, my experience as a Customer Solutions Consultant reflects my dedication to excellence, professionalism, and a commitment to achieving and surpassing set goals

Gold Coast, Queensland, Australia

As part of my responsibilities, I undertook the task of regularly reviewing the precision and accuracy of essential information essential for all financial transactions within databases. This ongoing review was conducted to minimize discrepancies and enhance both individual and departmental efficiency. I excelled in providing top-notch customer service, offering valuable advice, adept problem-solving, and technical support skills through various communication platforms, including voice, web-based interactions, and email correspondence. My commitment to consistent communication was evident across all levels of the organization. I ensured that I maintained open lines of dialogue to deliver a superior level of service that met evolving requirements and expectations. Throughout my role, I demonstrated the utmost professionalism and sensitivity when handling discreet and confidential client information. I was fully dedicated to understanding and upholding any privacy or confidentiality agreements in place with clients, ensuring their information was always treated with the utmost care. My proactive involvement in processes such as payment handling and document creation contributed significantly to enhancing the overall quality, accuracy, and punctual delivery of reports. By actively engaging in these tasks, I played a key role in facilitating seamless work flows and ensuring the efficient functioning of operations.

In my role, I took charge of servicing an established client base, employing astute analysis of their requirements to drive sales growth. This involved proactive engagement with procurement or purchasing departments, enabling me to nurture and expand a diverse portfolio of commercial customers. A hallmark of my performance was my proficiency in contributing to the ideation and execution of impactful marketing campaigns. By leveraging my expertise, I played a pivotal role in boosting awareness, driving sales, and fostering customer loyalty. I maintained a consistently high level of activity and productivity, approaching tasks with a keen sense of urgency, efficiency, and effectiveness. This determination extended over extended periods, ensuring I consistently met deadlines and achieved daily targets. My commitment to personal and professional development was evident in my proactive approach to knowledge enhancement. Regular participation in workshops, extensive research, and seminars allowed me to stay ahead of industry trends and emerging best practices. I shared these insights with my team, ensuring the collective adoption of local marketing ideas and tactics. I excelled in identifying new avenues for growth, translating them into tangible commercial actions that I successfully implemented. My ability to understand the unique needs and business challenges of clients played a pivotal role in retaining and expanding our client base. In summary, my role encompassed a comprehensive range of tasks, from strategic customer engagement to active marketing campaign participation, all while upholding a high standard of performance, learning, and innovation.

Brisbane, Australia

At ReachLocal Aust; We help local businesses to attract cost-effective leads from the internet. Specialising in proven, cost-effective Local Search Engine Advertising campaigns that deliver measurable results. As an Internet Marketing Consultant in SE Qld, I have access to market-leading local advertising technology & Search Engine Marketing expertise. My mission is to ensure that my client’s online campaigns provide the highest Return On Investment from their monthly advertising budgets as possible, and to make sure that business owners know exactly which forms of advertising are working for them.Our Clever Technology = More Sales For Your Business:Our technology learns which keywords and search engines are driving the most conversions from your campaign and shifts your advertising dollars to what’s working. We offer a range of products and services to our clients through a combination of our proprietary technology platforms and our select third party agencies and resellers:• Search Engine Marketing (ReachSearch™)• Search Engine Optimisation (ReachSEO™)• ReachEdge™ system. (Software with Service)• Display advertising (ReachDisplay™)• Search and Site Retargeting (ReachRetargeting™) • Online marketing analytics (TotalTrack®)• Leads and ROI reporting in the palm of your hand (ReachLocal Mobile App)• Live customer engagement and lead capture (TotalLiveChat™)We want to keep your phone ringing, increase email enquiries, online bookings and e-commerce sales from your website.Some stats and info:> We are Australia's ONLY Global Google Adwords Premier SMB Partner > We have over 20,000 active clients and growing every day> We have delivered 83+ million leads to local businesses worldwide> Our clients love us! See why at local.reachlocal.com.au/reviewsTo find out more about how our online solutions will benefit your business, please contact me for an initial discussion.

Brisbane, Australia

Brisbane, Australia

Darwin, Australia

Dimploma Hospitality & Catering

Certificate 111 Business Administration, Business Administration And Management, General