Kelli Vaz Email & Phone Number

Bothell, Washington, United States

Manage multiple large, Fortune 100 company wide initiatives and complex projects simultaneously by gathering stakeholder requirements, creating project plans, and developing project scope to provide high-level solutions for clients that align with business objectives. Create, update, and present project status to senior management, identifying risks along with mitigation plans to help with data-driven decision-making. Produce quality project deliverables as required by leading cross-functional efforts and stakeholder engagement.Notable (Microsoft) Project:Customer Transition Program●Sr. Project Manager (PMO) on Microsoft internal customer transition program designed to maintain business continuity during periods of internal Microsoft change.●Manage/create BOM, conduct future fiscal year planning, drive meetings with stakeholders, communicate program changes, provide reporting, triage field inquiries, identify inquiry trends and surface recommendations to improve program resources.●Manage service desk with over 1k requests within 2-month timeframe.

Bothell, Washington, United States

Notable (Microsoft) Project:End Customer Investment Programs●Sr. Project Manager (PMO) on Microsoft’s multi-million-dollar Investment Programs designed to fund services delivered to end-customers in support of MS products, drive deployment or migration, or provide support.●Worked with Program Managers closely as SME providing guidance and end-to-end management of programs supporting Security, Modern Work & BizApps products.●Ensure projects run smoothly and are compliant from start to finish. Review technical SOWs, manage stakeholder communications, program reporting and submission/approval of 250+ unique funding requests.●Manage project timelines to ensure budget expectations.●Work with other MS vendors to ensure project compliance.●Work with global sales teams, area managers and program managers daily.

Las Vegas, Nevada Area

• Assisted with the planning and execution of DFSSNV's bi-annual, 3 day Shop for Success event and annual Champagne Luncheon and Fashion Show. • Brought operational experience to the day-to-day operations by creating processes, organizing existing systems and improving workflow processes.• Worked directly with the Executive Director and Volunteer Coordinator to provide professional operations oversight.

Las Vegas, Nevada Area

• As Vice President, managed all operations for sales management consulting company. Drove 300% revenue growth through process management for public relations, sales proposal submissions, staff management and training, and client acquisition and training.• Provided sales consulting to businesses and managed sales teams, helping clients increase revenue by as much as 75% annually.• Managed lead generation and sales cycle for several accounts across industries: retail, technical services, advertising, wholesale food distribution and sponsorship/fundraising.• Created bids and contracts for potential clientele.• Managed the company’s sales team and their daily activities. • Skillful in online marketing through several social media applications• Reviewed and approved the design and creation of all company marketing materials.• Created company operational procedures and supporting documentation.• Integral role in developing company mission statement, website re-design, and brand audit.• Represented the company at large industry conferences: delivered presentations to and networked with other business owners, C Level executives, and corporate representatives.

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

• Supervised all customer service, warehouse, and production functions for $3M direct marketing company. Implemented process improvement to ensure workflow efficiencies and adherence to protocols. Contributed to 75% YOY revenue growth.• Demonstrated history of developing strategic customer relationships and improving business operations.• Integral in providing operations management support and manufacturing experience during a company’s transition from a broker/distributor to a manufacturer. Trained personnel and designed workflow plans.• Managed all of the purchasing related to client projects as well as bids, proposals, and orders.• Developed and implemented employee training covering all aspects of the business. • Analyzed daily, weekly, and quarterly metrics for entire client services department seeking areas of opportunity for improvement. Quickly recognized areas of improvement and developed strategies to resolve issues.• Created and applied incentive programs for staff. Managed entire production flow (100-300 projects weekly), involving hands-on management of vendors, projects, and staff.• Developed and maintained strategic partnerships with vendors and manufacturers. Actively researched new partnerships to determine best fit with the needs and objectives of the company.• Created, launched, distributed and updated operational materials and manuals.• Exemplary time management and organizational skills. Trained staff on personal technique of both.