Kelli W. Email & Phone Number

As the Director of Billing Services I oversee the daily operations of the Billing Department staff and processes including recurring revenue cycle billing, Electronic Funds Transfer payments, resubmissions, denial/chargeback recovery, cash application, on-boarding of new customer accounts and customer upgrades. I work directly with our Merchant payment processing vendors. I oversee our PCI-DSS Compliance process. I continually review and analyze customer and system data to ensure the accuracy… Show more As the Director of Billing Services I oversee the daily operations of the Billing Department staff and processes including recurring revenue cycle billing, Electronic Funds Transfer payments, resubmissions, denial/chargeback recovery, cash application, on-boarding of new customer accounts and customer upgrades. I work directly with our Merchant payment processing vendors. I oversee our PCI-DSS Compliance process. I continually review and analyze customer and system data to ensure the accuracy of accounts, reports and to streamline processes. I work daily with our Programming/IT Department and our Billing software vendor on the implementation of system updates and training. Most recent project involves assisting in the developmental process and testing phases for Salesforce implementation: triaging IT Support Tickets related to Salesforce issues; account data updates, syncing accounts between systems (Salesforce and Sedona), manual addition of payments/data; and developing new SOPs.Prior to taking on the role as the Director of Billing Services in 2015, I held various positions within the Billing Department:2011-2015 Billing Manager2009-2011 Billing Supervisor2008-2009 Sr Billing Specialist2007-2008 Billing Specialist Show less

King Of Prussia, Pa

While at NovaCare my role was to ensure that electronically submitted Medicare payments were accurately posted to customers' accounts; research and resolve denied claims; ensure the accuracy of batch maintenance reports; balance deposit transactions; assist Collections Department with recovery efforts and to handle various projects and administrative task as assigned.

Business Management

Business Administration And Management