Manager - Client Success Team
Current* Client User Support: Assist clients in troubleshooting various challenges they encounter. This entails determining if a situation is a training opportunity, a software configuration issue, an enhancement need, or a bug. * Software Product Documentation: create and maintain user guides, videos and other documentation to assist client in understanding software use and practices.* Software Product Training: provide user training through specifically targeted training and/or web training. * Provide on-site consulting visits with clients to understand how they are currently using the software, how they might more effectively use the software, and document potential improvements in the software.* Software Testing: test each release of software for quality assurance and usability. Verify the software is functioning as designed in addition to providing feedback for improvement from a "user perspective" to make sure that the new features are easy to use and intuitive. * Software Release Documentation: each time a software release is delivered, software release notes are provided describing the changes or new features.
