Paula Willis Email & Phone Number

*Accountable for the entire project life cycle during the execution of software implementation initiatives.*Provide guidance to customers during account set-ups and onboarding processes.*Coordinate customer meetings to define project requirements, provide updates, and resolve key issues.*Train new users on applications and BOSS software configurations.*Facilitate software upgrades and updates.*Create user guides, videos, and other documentation to assist clients in properly utilizing software.*Initiate client follow-ups to maintain long-term relationships and address any software-related issues.

Greater St. Louis Area

*Coordinated NextGen implementations and configurations at multiple sites.*Provided continuous improvement strategies, techniques, and data analyses for CMS quality measures.*Held lead trainer role for NextGen utilization as well as EHR implementations.*Prepared and tested NextGen for ongoing upgrades.*Analyzed workflows to determine new process improvement strategies.*Ensured adherence to project-related requirements and mandates.*Continually received exceptional performance ratings.

Chesterfield, Mo

*Supervised payroll, accounts payables (A/P), accounts receivables (A/R), and billing activities.*Performed all human resources functions, including hiring, training, performance reviews, and terminations.*Designed plans to improve patient care and overall workflows within medical practices.*Wrote and implemented an employee manual.

National

*Instructed clinicians, managers, front desk and office staff on NextGen EPM and EHR.*Trained new users on NextGen software configuration and front-end functionality.*Conducted NextGen implementations and upgrade training at multiple sites.*Coordinated classroom and one-on-one trainings.

*Instructed and trained clinicians, managers, office staff, and other users on best practices for utilizing NextGen EPM and EHR software.*Provided guidance to users on software configuration processes.*Drove efforts to improve communications between administration and off-site medical offices.*Promptly addressed and resolved office-related issues and conflicts.

*Managed operations involving EHR implementations as well as accounting, payroll, and HR activities.*Provided training on NextGen EPM and EHR software.*Hired and trained management and staff.*Negotiated vendor and supplier contracts as well as mid-level employment contracts.*Held key roles in growing specialty practice, with a 75% increase in number of providers over 4 years.