Kelly Howard Email and Phone Number
Kelly Howard personal email
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Ever wonder what happens when a social worker possesses a penchant for technology? You get an energetic high-tech, high touch IT support analyst offering real-time, best-fit solutions. Reputed for my resourcefulness, learning agility, and talent for staying ahead of technology trends, I bring a full complement of dynamic E2E solutions to the workplace. ❇ I am both passionate about and have a strong talent for building durable professional relationships informed equally by my technical expertise and my social work experience meaning I have never met a stranger. This is exceptionally useful in addressing end-user challenges and in strategic vendor negotiations. ❇ My versatility and ability to thrive in any environment is reflective of my work across major industries: healthcare, education, legal, and the trades. I am just as confident supporting on-ground roles as I am remoting into cloud spaces to resolve complex technical problems. ❇ My proudly held professional track-record of exceptional technology support includes expertly managing customer-facing projects that increased efficiencies, expanded service delivery, and minimized costly work stoppages. In my free time, I equally maximize my track-record of success by enjoying outdoor adventures with my husband, son, and our dog.
Polenta Elementary School
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Education VolunteerPolenta Elementary School 2018 - PresentI boomeranged back to the classroom, providing learning and technology support for elementary school children and their teachers. Grounded in my earlier career interest in educational technology, I support student's use of technology to explore their own interests and passions. ● I provide 1:1 and group technology integration and application support with young users in classroom environment. ● Most days I support student content creation through interpersonal and technological communications development. I help to fuel their global digital growth and skills expertise and work alongside them to explore the technical world
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Client Support AnalystCommunity Care Of North Carolina Dec 2016 - May 2017Raleigh, NcDuring a six-year tenure supporting information technology systems for an expansive healthcare provider, I quickly advanced into roles with additional visibility, responsibility, and technical expertise. As a Client Support Analyst: ● I contributed value-added, data-driven thought leadership and best practices framework in the delivery of exceptional customer service and client satisfaction, as well as:● Monitored trends and offered recommendations to direct supervisors and C-Suite decision-makers related to quality of service improvements. -
Data StewardCommunity Care Of North Carolina Mar 2016 - Dec 2016Raleigh, NcAs a Data Steward, I managed organizational information and ensured quality, security, and appropriate maintenance of data. I kept the data safe, clean, and usable for high-level decision-making and accountability purposes. ● I cultivated and maintained robust stakeholder and vendor relationships and negotiated contract services cost-savings. I forged strategic alliances that ensured the best product for the best price. ● I upheld information technology integrity and data system confidentiality in alignment with organizational policies, as well as governing body rules and regulations.
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Technical Support SpecialistCommunity Care Of North Carolina Nov 2011 - Mar 2016Raleigh, NcThe Technical Support Specialist is the backbone of IT support and this role was no exception. In this customer-facing role: ● I ensured technology was operational with latest updates and software and provided structured and ad hoc trainings to maximize classroom impact, as well as:● Troubleshot user application access issues, reset passwords, and educated users on tips and shortcuts to more effectively facilitate teaching and learning. Basically, I was the end-users first call to get immediate assistance and get back to work.
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Workstation Technical Analyst And Quotes Administrator (Independent Contractor)Durham Public Schools Feb 2008 - Aug 2011Durham, NcIn this multidimensional and independent role supporting the school district's IT device and systems infrastructure:● I provided technical support for 1500+ devices across 12 buildings with personalized, user-driven service and support delivery, and:● Developed quotes for new hardware technologies such as audio-video equipment, laptop, desktop, and network printers in full compliance with district-wide processes for specs compatibility and procurement procedures. -
Medical Social Worker And Volunteer CoordinatorAdvantage Hospice & Homecare Aug 2004 - Nov 2007Selma, NcIn this position, I parlayed my social work background in support of healthcare patients and families.● Administered psychosocial assessments, reviewed results against established criteria, and educated patients and families of community resources; coordinated appropriate referrals. ● Recruited and trained 100+ volunteers through strategic recruitment and development efforts as a health seminar speaker and agency representative. -
Communications CoordinatorNorth Carolina Association Of Electric Cooperatives Sep 1999 - Feb 2004Raleigh, NcThis was a pivotal role toward the achievement of corporate's strategic planning initiative and to keep the public and stakeholders informed in real-time. ● I architected and implemented corporate content and ongoing updates for special-purpose publications used daily by supervisors and staff in the advancement of program goals and objectives. ● To ensure smooth operations and cost-effective investment, I planned and executed special events and meetings for up to 200 customer stakeholders to include coordination of technology supports.
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ParalegalWomble, Carlyle, Sandridge And Rice Nov 1997 - Sep 1999Raleigh, Nc● I conducted research, preliminary preparation of discovery requests, and identification of essential litigation issues for legal cases.● I reviewed research and documentation from other litigation specialists for accuracy.
Kelly Howard Skills
Kelly Howard Education Details
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Social Work
Frequently Asked Questions about Kelly Howard
What company does Kelly Howard work for?
Kelly Howard works for Polenta Elementary School
What is Kelly Howard's role at the current company?
Kelly Howard's current role is IT Analyst & End User Experience Architect.
What is Kelly Howard's email address?
Kelly Howard's email address is ks****@****ail.com
What schools did Kelly Howard attend?
Kelly Howard attended University Of North Carolina At Pembroke.
What skills is Kelly Howard known for?
Kelly Howard has skills like Troubleshooting, Informatics, Healthcare, Healthcare Information Technology, Customer Service, Information Technology, Technical Support, Customer Support, Training, Active Directory, Data Analysis, Networking.
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Kelly Howard
White Plains, Md3dhs.gov, cfl.rr.com, yahoo.com1 +190431XXXXX
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Kelly Howard
New York, Ny3sc.edu, bcg.com, bcg.com -
Kelly Howard
Oakland, Ca4yahoo.com, hotmail.com, hotmail.com, ucop.edu5 +151065XXXXX
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