Responsible for overseeing and managing Calian Health's national workforce of Health Services and Solutions Providers and customer contracts, including business integration, delivery management, operational procedures and financial forecasting and reporting. Focused on hitting operational goals while optimizing efficiency and productivity and maintaining high standards for our customers and workforce.

Responsible for assisting in all aspects of delivery for health service contract requirements. Centred on employee and customer satisfaction, I ensure the successful achievement of all contract metrics including workforce and customer satisfaction targets as well as fiscal targets for gross margins, contract retention and growth.

The Art Department is a boutique consultancy built on the idea that finely-tuned experiences are shaped by innovative thinking, experimentation, and collaboration. I support our talented team of Strategists, UX designers, Art Directors and Storytellers through the creation and execution of strategic organizational plans, budgets, purchasing and finance so they can concentrate on what they do best: delivering top-notch solutions for our clients.

Sprig Learning provides digital and physical learning tools that extend beyond the classroom and that encourage experiential learning at home, in the classroom and the community. At Sprig, I develop and execute project roadmaps; manage financial and human resources; and guide clients and suppliers through program implementations.

Manage a variety of functions from Human Resources & Financial Operations to Business Development & Customer Success. I draw on a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to provide strategic advisory services and support to maximize our clients' return on investment in a pre- and post-sale account management and customer relationship development capacity.  • Prioritize projects and support activities that deliver the best ROI within the shortest timeframe • Establish measurable criteria for success and assist in building organizational alignment • Provide direction and assist in the development of strategic account roadmaps • With internal subject matter experts, translate customer business and technical needs into business solutions that align with the services the company offers • Oversee activities from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed • Collaborate with the company's production manager to set timelines, resourcing plans, and deliverables • Maintain high standard for execution & attention to detail • Establish operating rhythm through setting and managing operating targets & performance standards (KPIs) in order to achieve strategic goals & financial success • Responsible for Client Success/Satisfaction • Facilitate 3rd party funding in support of business objectives • Create annual business plans. Balance budgets, maintain financial & operations compliance • Recruiting/onboarding staff, including job postings, descriptions, career development plans • Promote activities in support of staff retention & healthy team morale • Ensure that office is well-equipped to deliver on commitments using a multitude of strategies. Maintain network of suppliers to support “burst” needs within agency lifecycle • Manage Federal Government Security Clearances in the capacity of Chief Security Officer

Reporting to the CEO, responsible for monitoring and providing insights into the health of the overall business. Drove process improvement efforts across the organization to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impacts. Worked at all levels of the organization to take challenging, ambiguous, and visionary concepts to turn them into well scoped projects and deliver successful process improvements. Supported the development of the company's operating plan and partner with leadership team to execute against the operating plan, hit operating metrics and help remove roadblocks across the organization to do so. • Proposal writing and scoping • Customer Success Champion • Account Management • Sales projections and Account roadmaps

Reporting to the founders, I work across a variety of functions to advise on business growth strategies. Working with clients on proposals and contracts that will ensure client success on both off-the-shelf solutions and custom SaaS and mobile software. • Create business plans and budgets • Work with accounting and law firms to setup new company structure in a new start-up; including business valuation activities • Day-to-day team leadership and training • Work with founders and creative director on marketing strategies and tactics • Monitor Product Management team to ensure that product roadmap aligns with overall company and brand objectives

Researched and developed content for AndyCamper.com, a vehicle that delivers interactive adventure stories and skills-based activities for children aged 6 to 12 years. AndyCamper contributes to the development of children through interactive, entertaining and educational content that encourages outdoor activity and fuels the imagination.• Researched, developed and wrote appropriate fun, interactive and informative content that is activity based and environmentally focused. It was vital that the content be made portable so that children could “take it outside” and apply it at the cottage, a local park or the backyard. This was accomplished by creating printer-friendly versions of stories or activities that kids could print out themselves; creating weather-proof activity cards; and by developing kid-friendly videos for iPods and/or other handheld devices. 
 • Coordinated the development of content with a team of graphic designers, web developers, videographers and photographers from concept to completion, ensuring consistent delivery of the content across all mediums. Content had to be developed and delivered in a timely fashion to coincide with a national PR launch of the site that included television, radio, newspaper and magazine interviews. 
 • Developed content and managed “Ask Ian” Blog on AndyCamper.com. The blog publishes nature fun facts for kids and answers their questions on anything nature/outdoor adventure related.

Reported to the Assistant Deputy Minister as a consultant in the Office of Coordination of Technical Information. Worked with division Scientists, Technical Specialists and Director Generals to communicate new technical developments within the organization. Prepared speeches and presentations for all levels of management including: Director Generals, Assistant Deputy Ministers, Deputy Minister and Minister of Natural Resources. Collected and organized branch data for financial reporting and auditing purposes. Responsible for maintaining and developing websites to communicate our branch’s message to the public, industry scientists and international organizations. Represented our branch for various internal committees including Web Teams, United Way and other fundraising activities.

Oversaw Web projects to ensure timely delivery within scope and budget. Performed quality assurance testing for all projects, ensuring the release of a superior product to clients. Advised clients on developing appropriate content and created content and wrote copy. Developed project plan and schedules. Planned resource allocation, working with established network of web design and production specialists. Post-launch, provided clients with updated web site statistics and provided direction for marketing strategies and customization of site as needed. Coordinated the development of marketing materials in support of web and corporate marketing strategies.

Reporting to the Vice President for Marketing, defined and implemented the corporate Channel Marketing Strategy and Programs. Worked closely with Channel Sales Group to determine the best approach for marketing to existing partners and recruiting new partners. Obtained input from partners to identify their needs for a solid marketing program to help them create new sales opportunities, close sales, and upsell existing customers.• Developed the “Partner Zone”, an online resource for partners to obtain sales, marketing, and technical tools, receive the latest news bulletins from Databeacon, and register sales opportunities to collaborate on deals. Included defining site architecture and creative concept for the site; working closely with internal and external designers and technical resources to ensure the end product aligned with the overall program goal. Wrote clear, concise and informative English content for a global audience whose mother tongue was often something other than English • Implemented Quality Assurance testing practices and performed QA testing for all Web projects • Oversaw the timely completion of all corporate marketing initiatives

Reporting directly to the Vice President for Operations, was responsible for overseeing the successful completion of all projects for the delivery centre. Coordinated all projects to ensure timely delivery and superior quality of product to clients. Liaised between the Delivery Centre and Project Management and Business Development groups to scope effort and cost for all projects. Led a group of 15 people including recruiting, terminations and performance management. Managed and tracked departmental budgets. Managed maintenance contracts. • Collaborated with other nurun offices assigning appropriate resource(s) for interoffice projects • Established selling rates for work performed by all departments • Developed complex project plans to enable resources to work on multiple projects simultaneously • Part of team who developed standard internal processes ensuring consistent delivery of projects while maintaining high quality of work • Implemented Quality Assurance practices for the Ottawa office including checklists and setup of a Quality Assurance station to perform testing

Reporting directly to the Regional Vice President for Eastern Canada, I consulted with elite Financial Advisors regarding their Marketing Assistant’s development needs. Provided guidance in the hiring, leading, and development of sales support staff as it related to technology, product and human resources issues. Planned four major development conferences including strategy, topics, coordination of speakers, and presented workshops. Launched regional training program for sales support staff. Developed plans and opportunities to accelerate customer business goals and drive adoption of software by advisors in the field.

Developed training plan and software roll out strategy for Manulife Financial’s Eastern Ontario Resource Centre. Developed and delivered one-on-one and group training programs for Resource Centre sales reps. Setup and maintenance of Resource Centre Contact Management database for management team.

Participated in the development of the overall Internet strategy and website, including launching MetLife Canada’s French website. Member of the web team who determined and created Canadian site content. One of two official liaisons with design firm, Agency.com, identifying Internet promotional activities, coordinating legal approval for content, translation and compiling statistics.

Reporting directly to the Vice President for Human Resources, demonstrated leadership skills to manage MetLife’s 1997 United Way campaign at its Canadian Head Office location (1250 employees). In this role, I led the campaign to the largest donation total ever in the company’s United Way campaign history. Recruited, trained and motivated committee members and employee canvassers. Planned campaign activities and promoted awareness of the United Way campaign in three main Ottawa locations. Collected and tabulated donations and managed campaign budget. Spoke at various campaign events such as kickoff event, employee BBQs, etc. Solicited prizes and donations from local businesses in support of MetLife’s employee campaign.

Effectively and professionally managed an inbound marketing service in both official languages and ensured that callers were treated satisfactorily. Assisted with the coordination of any research project or sponsorship activity spearheaded through corporate marketing. Developed and managed a research database to assist corporate marketing initiatives and supported the production of information and materials to be released to the public.