• Responsible for providing technical guidance to 15+ customers through the Cleveland and Akron/Canton area• Created and presented two Healthcare Customer Reference Architecture documents to help drive Cisco architectures to key customers• Communicate account planning and strategic and tactical customer projects with Account Managers• Establish relationships with customers through regular meetings and office hours• Invitation and participation with the Healthcare Advisory Board… Show more • Responsible for providing technical guidance to 15+ customers through the Cleveland and Akron/Canton area• Created and presented two Healthcare Customer Reference Architecture documents to help drive Cisco architectures to key customers• Communicate account planning and strategic and tactical customer projects with Account Managers• Establish relationships with customers through regular meetings and office hours• Invitation and participation with the Healthcare Advisory Board for FY20• Assisted as acting SEM by attending Operational Commit calls for Q4 of FY19• Coordinate overlay resources to bring superior content and information to customers• Attended Simmons Leadership Conference in Boston enabling further personal development and additional networking opportunities• Nominated for USC Accelerate Aspiring Leaders, STLDP, SE to SEM Mentor Program and Women of USC Roundtable for FY20 Show less

• Responsible for managing the co-located data centers, infrastructure and security for 12 global data centers including 4 new data centers to be deployed in 2016• Lead a team of professionals to completing projects and day to day support on an infrastructure hosting terabytes of data• Report to senior leaders of the company on infrastructure and security of Hyland’s hosted ECM platform• Coordinate and fulfill requests by customers for independent security audits of… Show more • Responsible for managing the co-located data centers, infrastructure and security for 12 global data centers including 4 new data centers to be deployed in 2016• Lead a team of professionals to completing projects and day to day support on an infrastructure hosting terabytes of data• Report to senior leaders of the company on infrastructure and security of Hyland’s hosted ECM platform• Coordinate and fulfill requests by customers for independent security audits of GCS• Planning and budgeting for large scale infrastructure purchases• Create and Review security procedure standards (firewalls, IDS/IPS, Load Balancers)• Hiring and reviews for team of infrastructure and security professionals• Provide prioritization and project management for large scale infrastructure projects• Approval and coordination of Data Center physical access security• Support all infrastructure on 24/7 support rotation• Manage the switching and network infrastructure for the 12 GCS global data centers• Provide security expertise to the Business Development team for prospects and customers Show less

Responsible for designing and maintaining the OnBase Online SaaS global networks. Responsible for maintaining all firewalls, routers, switches, IDS/IPS, VPN connections and load balancing/SSL termination devices. Responsible for ensuring the security and reliability of the OnBase Online networks.