Serves as a Site Security Manager/Verifying Official and accomplishes tasks such as the issuance of Common Access Cards (CAC) and non-CAC identification cards using office automation hardware/software, as well as ancillary services; password resets, updating and maintaining sponsor data using data entry, within the Defense Enrollment Eligibility Reporting System (DEERS). Ensure uniformed service members, their families, and other eligible beneficiaries receive the Department of Defense (DoD) benefits which they are entitled by enrolling them in DEERS using the Real Time Automated Personnel Identification System (RAPIDS). Research and review forms and documentation to obtain specific information for verification and updating of data records. Screen phone calls to determine the purpose of calls, answer internal and external customer inquiries and provide information in regards to DEERS requirements and personal information updates. Provide technical guidance and assistance to all other staff members. Facilitate the proper supply of government and contractor supplied materials by monitoring stock levels and submitting timely requests for new supplies to Defense Manpower Data Center (DMDC) or the contractor's supply coordinator. Coordinate administrative duties, training, and reporting. Complete weekly and monthly reports as required or on an as needed basis. Maintain record filing system for required documentation and future document retrieval. Coordinate site support and installation support issues with the Designated Government Representative (DGR). Comply with all performance standards and requirements, and deliver exceptional customer service.

Serves as a Site Security Manager/Verifying Official and accomplishes tasks such as the issuance of Common Access Cards (CAC) and non-CAC identification cards using office automation hardware/software, as well as ancillary services; password resets, updating and maintaining sponsor data using data entry, within the Defense Enrollment Eligibility Reporting System (DEERS). Ensure uniformed service members, their families, and other eligible beneficiaries receive the Department of Defense (DoD) benefits which they are entitled by enrolling them in DEERS using the Real Time Automated Personnel Identification System (RAPIDS). Research and review forms and documentation to obtain specific information for verification and updating of data records. Screen phone calls to determine the purpose of calls, answer internal and external customer inquiries and provide information in regards to DEERS requirements and personal information updates. Provide technical guidance and assistance to all other staff members. Facilitate the proper supply of government and contractor supplied materials by monitoring stock levels and submitting timely requests for new supplies to Defense Manpower Data Center (DMDC) or the contractor's supply coordinator. Coordinate administrative duties, training, and reporting. Complete weekly and monthly reports as required or on an as needed basis. Maintain record filing system for required documentation and future document retrieval. Coordinate site support and installation support issues with the Designated Government Representative (DGR). Comply with all performance standards and requirements, and deliver exceptional customer service.

Document processing and record keeping tasks associated with customer accounts that includes both physical paper and electronic deposits. Preparing physical items for processing on capture devices, data perfection/data entry on deposit transactions that require correction, filing/retrieving items as needed, balancing tasks. Fast paced, deadline oriented environment. Answering customer inquiries, resolving customer problems and responding to internal and external customer requests for information.

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